Deli Bakery Lead

Meijer•Cincinnati, OH

23h

About The Position

The Deli Bakery Lead provides direction on department operations, processes, and conditions, and plans, guides, and empowers team members in the department’s day-to-day work. The role models exceptional customer experiences, helps achieve department goals, and influences peers in support of a successful department. The Lead supports customer service and sales goals, assigns daily work, mentors and coaches team members, supports onboarding and cross-training, and works with leadership on department scheduling. The role helps ensure product freshness, food safety, and safe work practices, and guides ordering, receiving, stocking, pricing, and product displays as applicable. Additional duties include operating a register and handling cash when needed, operating powered equipment where applicable, participating in period-end inventories where applicable, and potentially serving as a Lead in other store departments.

Requirements

Passion for customer service and engagement that conveys approachability to customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Ability to execute plans.
Positive influence to create a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.
Creative thinking skills.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to help exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent, including peer coaching on job responsibilities and standards.
Work with leadership on department schedule writing to support team member engagement, customer service, store sales, and profitability.
Monitor execution of product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in completing ordering, receiving, stocking, pricing, and product displays, where applicable.
Help create an environment that supports Meijer culture, including valuing Diversity, Equity, and Inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a Lead capacity in other departments throughout the store.
Perform other duties as assigned or required.