Default Solutions Specialist - Hoover, AL

Regions Bank • Hoover, AL

23h • Onsite

About The Position

At Regions, the Default Solutions Specialist resolves delinquent customer accounts through in-house recovery or third parties and works on properties affected by bankruptcy situations. The role involves direct customer contact, delinquent payment collection, documentation and file maintenance, bankruptcy account servicing, loan research and analysis, and ensuring accurate loan servicing and cash application. The specialist follows service-level deadlines and applicable risk management, regulatory, and cybersecurity requirements, and may coordinate with bankruptcy agencies, courts, and other lien holders. The position is based at the Riverchase Complex North Building in Hoover, Alabama, is full-time, and is eligible for overtime for hours worked over 40 per week and participation in a formulaic incentive plan.

Requirements

• High school diploma or GED.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Attention to detail.
• Proficiency in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organizational skills.

Nice To Haves

• One year of banking or related work experience.

Responsibilities

• Work with customers directly or through outside agencies or counsel to resolve account delinquencies while minimizing company interest losses.
• Collect delinquent payments.
• Ensure files and paperwork are completed properly and accurately.
• Contact outside parties to collect or clarify documentation.
• Perform processing and maintenance functions related to bankruptcy account servicing.
• Research and analyze past bankruptcy loan history, identify necessary adjustments, and ensure appropriate servicing and complete resolution of bankruptcy accounts.
• Analyze associated data and perform loan maintenance or corrections for bankruptcy loans in the appropriate servicing systems.
• Ensure cash items are applied according to requirements and loan documents, and that ledgers are balanced and accurate in accordance with bankruptcy requirements.
• Meet service-level agreement deadlines and process items within allotted handling times.
• Ensure compliance with risk management programs, rules, regulations, and cybersecurity practices.
• Identify opportunities for and support process improvements, applying disciplined change management practices.
• May coordinate with bankruptcy agencies, courts, and other lien holders.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical benefits
• Dental benefits
• Vision benefits
• Disability benefits
• Health savings account
• Flexible spending account
• Life insurance
• Parental leave
• Employee assistance program
• Associate volunteer program
• Formulaic incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED