Default Solutions Specialist - Hoover, AL

Regions Bank • Hoover, AL

1d • $37,750 - $44,940 • Onsite

About The Position

At Regions, the Default Solutions Specialist resolves delinquency status on past-due customer accounts through in-house recovery or third parties and works out properties affected by bankruptcy. The role works directly with customers and outside parties to resolve delinquent accounts while minimizing company interest losses, and performs processing, research, analysis, maintenance, and corrections for bankruptcy account servicing. It ensures accurate documentation and cash application, balanced ledgers, compliance with applicable requirements, and timely processing against service-level deadlines. The position is based at the Riverchase Complex North Building in Hoover, Alabama. It is incentive eligible and eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED.
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance.
• Ability to work in a fast-paced environment.
• Detailed oriented.
• Proficient in Microsoft Excel and Word.
• Strong customer service skills.
• Strong organization skills.

Nice To Haves

• One year of banking or related work experience.

Responsibilities

• Work with customers directly or through outside agencies or counselors to resolve account delinquency status while minimizing company interest losses.
• Collect delinquent payments.
• Ensure files and paperwork are properly and accurately completed.
• Contact outside parties to collect or clarify documentation.
• Perform processing and maintenance functions related to bankruptcy account servicing.
• Research and analyze past bankruptcy loan history, identify necessary adjustments, and ensure loans are serviced appropriately and bankruptcy accounts are fully resolved.
• Analyze data and perform loan maintenance or corrections for bankruptcy loans in the appropriate loan servicing systems.
• Ensure cash items are applied according to requirements and loan-document terms, and that ledgers are balanced and accurate in accordance with the bankruptcy.
• Meet service-level agreement deadlines and process items within allotted handling times.
• Comply with risk management programs, rules and regulations, and cybersecurity practices; identify opportunities for and support process improvements; and apply disciplined change management practices.
• May coordinate with bankruptcy agencies, courts, and other lien holders.

Benefits

• Paid vacation and sick time
• 401(k) with company match
• Medical, dental, and vision benefits
• Disability benefits
• Health Savings Account
• Flexible Spending Account
• Life insurance
• Parental leave
• Employee Assistance Program
• Associate Volunteer Program
• Incentive plan with potential earnings based on performance against defined metrics and goals
• Overtime eligibility for hours worked in excess of 40 per week

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED