Default Solutions Processing Specialist
Regions Bank•Hoover, AL
•Onsite
About The Position
At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.
Requirements
- High School Diploma or GED
- Two (2) years of related experience
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Detailed oriented
- Proficient in Microsoft Excel and Word
- Strong customer service skills
- Strong organization skills
Nice To Haves
- Collections Experience and / or Experience Reviewing Legal Documents - highly preferred
- Strong Verbal and Written Communication Skills
Responsibilities
- Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
- Collects delinquent payments
- Ensures that files and paperwork are properly and accurately completed
- Contacts outside parties to collect or clarify documentation
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May assist other associates with questions regarding procedures and policies, etc.
- May work on more complex projects with assistance and oversight of senior staff and managers
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
