Default Solutions Processing Specialist
Regions Bank•Hoover, AL
•$43,500 - $52,540•Onsite
About The Position
At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.
Requirements
- High School Diploma or GED
- Two (2) years of related experience
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Detailed oriented
- Proficient in Microsoft Excel and Word
- Strong customer service skills
- Strong organization skills
Nice To Haves
- Collections Experience and / or Experience Reviewing Legal Documents - highly preferred
- Strong Verbal and Written Communication Skills
Responsibilities
- Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
- Collects delinquent payments
- Ensures that files and paperwork are properly and accurately completed
- Contacts outside parties to collect or clarify documentation
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May assist other associates with questions regarding procedures and policies, etc.
- May work on more complex projects with assistance and oversight of senior staff and managers
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
