Default Solutions Processing Specialist

Regions•Hoover, AL

5d•$43,500 - $52,540•Onsite

About The Position

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Requirements

High School Diploma or GED
Two (2) years of related experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills

Nice To Haves

Collections Experience and / or Experience Reviewing Legal Documents - highly preferred
Strong Verbal and Written Communication Skills

Responsibilities

Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May assist other associates with questions regarding procedures and policies, etc.
May work on more complex projects with assistance and oversight of senior staff and managers