Default Solutions Processing Specilaist
About The Position
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.
Requirements
- High School Diploma or GED
- Two (2) years of related experience
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Ability to work in a fast-paced environment
- Detailed oriented
- Proficient in Microsoft Excel and Word
- Strong customer service skills
- Strong organization skills
Nice To Haves
- 2 years of bankruptcy experience
- Strong knowledge of bankruptcy law (Ch. 7, 11, 13)
- Attention to detail and accuracy
- Analytical and problem-solving skills
Responsibilities
- Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
- Collects delinquent payments
- Ensures that files and paperwork are properly and accurately completed
- Contacts outside parties to collect or clarify documentation
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
- May assist other associates with questions regarding procedures and policies, etc.
- May work on more complex projects with assistance and oversight of senior staff and managers
- Manage bankruptcy cases from filing through resolution
- Review and process legal documents (proof of claims, court notices, petitions)
- Ensure compliance with bankruptcy laws and court procedures
- Work with attorneys, trustees, and courts
- Monitor and reconcile accounts in bankruptcy status
- Calculate balances, repayment plans, and discharge amount
- Maintain detailed, accurate records and reports
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
