Default Prevention Specialist

Education Affiliates•White Marsh, MD

7d•Remote

About The Position

We are seeking a motivated and compassionate Default Prevention Specialist to support current and former students with delinquent student account balances. In this role, you will proactively communicate with students and graduates by phone, email, and text message to provide guidance, discuss repayment options, and help them remain in good financial standing. The ideal candidate is customer-service focused, organized, and comfortable having sensitive financial conversations while maintaining professionalism and empathy.

Requirements

High school diploma or equivalent required
Strong verbal and written communication skills.
Comfortable communicating by phone and handling difficult conversations professionally.
Excellent organizational and time-management skills.
Proficiency with Microsoft Office and database systems.
Ability to work independently while maintaining a high level of accuracy and professionalism.
Strong customer service mindset
Excellent communication and listening skills
Empathy and professionalism
Attention to detail
Dependability and accountability

Nice To Haves

associate degree preferred
Previous experience in collections, customer service, student services, financial aid, or account management preferred.

Responsibilities

Contact students and graduates regarding delinquent account balances through phone calls, emails, and text messages.
Educate students on repayment options and available resources.
Maintain accurate records of all communications and account activity.
Follow up consistently to encourage account resolution and prevent default.
Respond to inquiries regarding account balances and payment arrangements.
Work collaboratively with campus and corporate departments to resolve account issues.
Maintain confidentiality of student and financial information.
Meet established outreach and follow-up goals.
Perform other related duties as assigned.