Default Management Specialist

SCI•Austin, TX

3d•Onsite

About The Position

The Default Management Specialist provides support and collaborates with campus Loan Advisors. This position is responsible for administering the borrower delinquency and default prevention program by providing constant counseling, support, and resolution options to student borrowers consistent with federal requirements, default management procedures, and established company policies and procedures.

Requirements

Associate Degree Liberal Arts or business.
3-5 years of default prevention experience and/or Title IV financial aid experience and/or lender experience required.
Collection experience with a call center.
Strong knowledge of computer systems including Microsoft Office Suite.
Basic computer software skills including MS Office and inclusive loan or ERP systems such as SAP, CampusVue, or ECMC Loan Tracker required.

Responsibilities

Work in cooperation with staff to ensure optimal default prevention techniques are applied.
Enrollment processing in NSLDS.
Knowledge of eCDR challenge process in eCDR Appeals Federal website.
Conduct loan exit counseling with any students as needed.
Perform monthly campus visits to conduct financial aid, loan literacy, and counseling workshops with students to educate them about their responsibilities as a borrower and general money management skills.
Review Default, Bankruptcy, and Loan Discharge Conflict Flags (C flags) received from NSLDS to determine whether proper documentation has been submitted to clear the flag.
Administer follow-up and tracking activities in accordance with the default management procedures.
Maintain timely and accurate reporting of results.
Conduct default prevention activities on a daily basis using various sources.
Actively assist and counsel students to resolve delinquencies and prevent default via deferment or forbearance.
Assist students with relevant paperwork/forms and providing contact information for lenders and servicers.
Update and maintain appropriate records and multiple databases, including keeping current contact information for students at exit and during in-grace period.
Maintain knowledge of constantly changing regulations and procedures; advise colleagues as needed.
Serve as liaison with lenders, servicers, third party services, and guarantors to identify and prevent delinquent borrowers from going into default.
Conduct loan exit counseling with any students as needed.
Represent the Institute and all affiliated brands in the most professional and positive light.
Regular, consistent, on-time attendance is an essential function of the job.