Default Document Execution Specialist I (On-site)
About The Position
LoanCare is seeking a Default Document Execution Specialist I to collaborate with clients, industry partners, and internal teams to support outcomes for homeowners. The role manages default-related documents for execution, ensures they are correctly prepared and processed, resolves document issues, and provides administrative support. The position is identified as on-site. The specialist works with foreclosure, bankruptcy, loss mitigation, and default compliance documents, including reviewing, executing, and notarizing documents. They coordinate with attorney firms and internal teams and maintain accurate records in tracking and imaging systems. The role requires attendance and productivity during normal business hours. Early, late, or weekend hours may be needed for successful job performance, and overtime is required as necessary. Compensation is $15.72–$23.51 per hour; actual compensation may vary based on qualifications, skills, and experience.
Requirements
- High school diploma or equivalent.
- Basic knowledge of customer service principles and practices.
- Basic mortgage product knowledge.
- Excellent verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Excellent problem-solving and problem-analysis skills.
Nice To Haves
- 1–3 years of customer service experience preferred.
- At least 1 year of experience in default or mortgage servicing operations preferred.
Responsibilities
- Manage a pipeline of foreclosure, bankruptcy, and loss mitigation documents for execution.
- Complete quality review forms in conjunction with daily actions.
- Record tracking information and log codes in the system of record.
- Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents.
- Ensure documents are accurately prepared in accordance with state guidelines and internal policies and procedures.
- Document corrections in the tracking system and follow up to ensure completion.
- Order documents and supporting documentation as needed to support document execution.
- Manage document execution and preparation issues from notification through resolution.
- Upload records to the imaging system.
- Communicate with attorney firms, staff, management, and internal default areas.
- Provide administrative support.
- Perform other duties as assigned.
Benefits
- Optional medical, dental, vision, life, and disability insurance.
- Paid holidays, vacation, and sick leave.
- Matching 401(k) plan.
- Employee stock purchase plan.
- Access to mental health resources, including free Calm memberships.
- Wellness initiatives promoting physical and emotional well-being.
- Employee recognition programs.
- Discounts on gym memberships, pet insurance, and employee purchasing programs.
- Tuition reimbursement program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
