Deduction Resolution Specialist - Non Trade

Hormel Foods•Austin, MN

18h•Onsite

About The Position

This role performs research and resolution duties associated with deductions and credit types in a team environment. It involves identifying, researching, collecting appropriate supporting documentation, and determining the appropriate resolution in an audit-compliant manner. The specialist will use time management skills to code deductions, submit backup, and identify new trends for assigned customers. They will work directly with external customers, field sales, and others within Hormel to resolve open items, process and approve credit resolutions using the High Radius application, and collaborate with team members for deduction prevention and process improvement. The role also includes handling the identification, invoice preparation, and collection of invalid deductions.

Requirements

Demonstrated pattern of initiative.
Strong problem solving and decision-making skills.
Well-developed written and verbal communication skills.
Well-developed interpersonal and organizational skills.
Proven customer service experience.
Proven ability to make independent decisions and work under minimal supervision.
Applicants must be authorized to work in the United States for any employer.

Nice To Haves

Experience with Oracle Billing and Accounts Receivable, Hormel Decision Support (HDS), Pricing Warehouse and High Radius.
Proficiency in the Windows environment including Microsoft Word and Excel.
Post high school accounting classes or accounting related experience.

Responsibilities

Performs research and resolution duties associated with deductions and credit types in a team environment.
Identifies, researches, collects appropriate supporting documentation and determines the appropriate resolution in an audit compliant manner.
Uses time management skills to code deductions, submit backup and identify new trends for assigned customers.
Works directly with external customers, field sales and others within Hormel in order to resolve open items.
Processes and approves credit resolutions using the High Radius application.
Collaborates with team members and other areas for the purpose of deduction prevention and process improvement.
Handles identification, invoice preparation and collection of invalid deductions.