Deduction Specialist

Kinder's•Walnut Creek, CA

12h•$105,000 - $115,000•Hybrid

About The Position

As a Deduction Specialist at Kinder's, you will be responsible with managing large volumes of incoming Customer deductions. You’ll investigate, analyze and resolve deductions for an assigned group of Customers. The deduction balance is an integral piece of the Company Trade expense accrual, so accuracy and timeliness are critical.

Requirements

Comprehensive knowledge of customer payment and deduction practices including company cash and deduction policies, to support accurate decision making across all customer portfolios.
2+ years of experience in accounts receivable or collections (or equivalent education).
Excellent communication skills, both verbally and in writing.
Proficient with Microsoft Office (Outlook, Teams, Word, Excel, PowerPoint).
Demonstrated analytical and problem-solving skills.
Strong planning, organizational skills and attention to detail are a must, as well as devotion to seeing tasks through to completion.
Motivated self-starter that requires little direction or oversight with a proven ability of problem solving, managing multiple priorities simultaneously and time management.
Team player that works well cross functionally and seeks to collaborate across the organization.
A commitment and passion for being an active participant of our fast-paced, growing company with the ability to adapt and reprioritize quickly.
Strong interpersonal skills.

Nice To Haves

BS/BA degree (or equivalent work experience)
Proficiency in Trade Promotion Management Systems, preferably Exceedra
Experience in Consumer-Packaged Goods Industry

Responsibilities

Provide support to the cash and deduction processes. The DS has broad scope and will support multiple customer portfolios, to include a high number of customer accounts.
Promotional deduction management and resolution to ensure deduction aging remains within company guidelines (i.e. < 60 days).
Maintain trend reporting in support of meeting target metrics and current uncleared deduction balance, identify issues and take appropriate actions to include engaging stakeholders to assist in resolving issues.
Effectively craft customer and sales communications to communicate results and address issues.
Support the clearing of non-promo deductions while assisting in identifying trends to help address issues causing the deductions.
Navigate customer portals to retrieve/request appropriate deduction backup.
Collaborates cross-functionally to streamline deduction clearing process.
Other duties as needed.