Deduction Resolution Specialist - Non Trade
About The Position
The Deduction Resolution Specialist - Non Trade role is responsible for researching and resolving deductions and credit types within a team environment. This involves identifying issues, gathering supporting documentation, and determining appropriate resolutions in an audit-compliant manner. The specialist will use time management skills to code deductions, submit backup documentation, and identify new trends for assigned customers. This role requires direct interaction with external customers, field sales, and internal Hormel departments to resolve open items. The specialist will also process and approve credit resolutions using the High Radius application and collaborate with team members to prevent deductions and improve processes. Additionally, the role involves identifying, preparing invoices for, and collecting invalid deductions.
Requirements
- Demonstrated pattern of initiative.
- Strong problem solving and decision-making skills.
- Well-developed written and verbal communication skills.
- Well-developed interpersonal and organizational skills.
- Proven customer service experience.
- Proven ability to make independent decisions and work under minimal supervision.
Nice To Haves
- Experience with Oracle Billing and Accounts Receivable, Hormel Decision Support (HDS), Pricing Warehouse and High Radius.
- Proficiency in the Windows environment including Microsoft Word and Excel.
- Post high school accounting classes or accounting related experience.
Responsibilities
- Performs research and resolution duties associated with deductions and credit types in a team environment.
- Identifies, researches, collects appropriate supporting documentation and determines the appropriate resolution in an audit compliant manner.
- Uses time management skills to code deductions, submit backup and identify new trends for assigned customers.
- Works directly with external customers, field sales and others within Hormel in order to resolve open items.
- Processes and approves credit resolutions using the High Radius application.
- Collaborates with team members and other areas for the purpose of deduction prevention and process improvement.
- Handles identification, invoice preparation and collection of invalid deductions.
Benefits
- Comprehensive medical, dental and vision coverage
- Discretionary annual merit increases
- Profit sharing
- 401(k) with employer match
- Stock purchase plan
- Paid vacation
- FREE two-year community/technical college tuition for children of employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
