Deduction & Cash Applications Clerk

Winland Foods•Green Bay, WI

5d•$23•Hybrid

About The Position

This position is responsible for incoming mail and/or email sorting, scanning and attaching documentation within SAP for Accounts Receivable (AR) Deduction team in accordance with established policy and identification processes. The position reports to the Deductions Supervisor.

Requirements

Professional attitude and appearance with a focus on customer service.
Ability to work independently and as part of a team, prioritize work, and multi-task with interruptions.
Experience in Microsoft Office products (Excel, Word, PowerPoint, Access, Teams).
Organizational skills with emphasis on time management for success in fast-paced environment.
Excellent communication skills.
Ability to be resourceful and proactive problem solving.
Strong attention to detail with a high degree of accuracy.

Nice To Haves

Experience in SAP

Responsibilities

Receives incoming mail, opens, reviews, scans, and attached to AR items within SAP.
Reviews general inbox emails and attach deduction support to AR items within SAP.
Secures and organizes deduction backup from customers via websites and/or by email/phone communication.
Maintains electronic storage files which contain various support documents or templates needed to process deductions.
Accurately matches authorized deductions to planned promotions, ensures deductions are setup correctly, issues customer credit for valid claims and submit repayment for unauthorized claims.
Update deduction status, action code, reason code, root cause code, performance dates and comments as they change in the deduction management system.
Apply established processes, procedures, and supporting documentation to resolve deductions with an audit mindset following SOX compliance standards.
Escalates issues and errors timely. Acts in the best interest of Winland Foods in all matters.
Keeps Supervisor and/or Manager informed of activities that may require escalated attention.
Backup cross training for front desk/mail room tasks for out of office coverage.