Deduction & Cash Applications Clerk

Winland Foods • Green Bay, WI

3d • Hybrid

About The Position

This position is responsible for incoming mail and/or email sorting, scanning and attaching documentation within SAP for Accounts Receivable (AR) Deduction team in accordance with established policy and identification processes. The position reports to the Deductions Supervisor.

Requirements

• Professional attitude and appearance with a focus on customer service.
• Ability to work independently and as part of a team, prioritize work, and multi-task with interruptions.
• Experience in Microsoft Office products (Excel, Word, PowerPoint, Access, Teams).
• Organizational skills with emphasis on time management for success in fast-paced environment.
• Excellent communication skills.
• Ability to be resourceful and proactive problem solving.
• Strong attention to detail with a high degree of accuracy.

Responsibilities

• Receives incoming mail, opens, reviews, scans, and attached to AR items within SAP.
• Reviews general inbox emails and attach deduction support to AR items within SAP.
• Secures and organizes deduction backup from customers via websites and/or by email/phone communication.
• Maintains electronic storage files which contain various support documents or templates needed to process deductions.
• Accurately matches authorized deductions to planned promotions, ensures deductions are setup correctly, issues customer credit for valid claims and submit repayment for unauthorized claims.
• Update deduction status, action code, reason code, root cause code, performance dates and comments as they change in the deduction management system.
• Apply established processes, procedures, and supporting documentation to resolve deductions with an audit mindset following SOX compliance standards.
• Escalates issues and errors timely.
• Acts in the best interest of Winland Foods in all matters.
• Keeps Supervisor and/or Manager informed of activities that may require escalated attention.
• Backup cross training for front desk/mail room tasks for out of office coverage.

Benefits

• Medical
• Dental
• Vision
• 401(k) with match
• STD/LTD/AD&D/Life
• HSA
• FSA
• EAP
• Hospital indemnity
• Accident Insurance
• Identity and Fraud Protection Plan
• Legal
• Critical Illness

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed