Dedicated Account Manager

Dobbs Peterbilt•Memphis, TN

9d•Hybrid

About The Position

The Dedicated Account Manager is responsible for managing, retaining, and expanding assigned fleet, regional, and strategic customer accounts, driving profitable revenue growth through increased penetration of parts, service, body shop, and mobile maintenance offerings. This role serves as the primary relationship owner for existing accounts and is accountable for maximizing share of wallet, strengthening customer loyalty, and ensuring consistent execution across all locations through close partnership with Parts, Service, Body Shop, Mobile, and Operations teams. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Requirements

Minimum of 3 years of account management or sales experience in a B2B environment
Demonstrated ability to grow and retain existing customer accounts
Strong relationship building and communication skills across multiple levels of an organization
Ability to manage multiple accounts and coordinate cross functional teams
Data driven mindset with experience using CRM systems and reporting tools
Strong organizational and time management skills
Ability to travel locally or regionally as needed
Ability to understand opposing points of view on highly complex issues, negotiate, and integrate different viewpoints.
Ability to organize and prioritize work schedules of others on long-term basis.
Ability to make decisions with significant impact on department’s credibility, operations, and services.
Ability to formulate complex and comprehensive materials, such as legal documents, authoritative reports, official publications of major scope and impacts, and make formal presentations.
Ability to compute, analyze, and interpret complex statistical data and develop forecasts and computer models.

Nice To Haves

Experience in truck dealership, fleet services, or commercial vehicle industry
Understanding of fleet maintenance economics, service cycles, and cost drivers
Experience with dealership or service management systems such as Karmak or Decisiv
Background in selling both parts and service solutions

Responsibilities

Serve as the primary point of contact and relationship owner for assigned accounts
Build and maintain strong relationships with fleet managers, maintenance leaders, operations teams, procurement, and executive stakeholders
Maintain a deep understanding of each customer’s business, fleet composition, maintenance strategy, and operational needs
Drive high levels of customer satisfaction, retention, and long term partnership
Expand parts, service, body shop, and mobile maintenance sales within existing accounts
Increase share of wallet across locations, product lines, and service offerings
Identify and develop expansion opportunities within current accounts, including new units, locations, and service categories
Support onboarding and ramp up of new business secured through national or external sales efforts
Develop and execute structured account plans focused on retention, growth, and profitability
Conduct regular business reviews to evaluate performance, identify gaps, and align on future opportunities
Track account performance against targets and implement corrective actions when needed
Coordinate internal resources to support multi location or complex accounts
Partner with Parts, Service, Body Shop, Mobile, and Operations teams to ensure consistent service delivery
Translate customer expectations into clear internal actions and follow through on commitments
Address and resolve service issues, escalations, and operational challenges in a timely manner
Ensure alignment between customer expectations and branch level execution
Maintain disciplined pricing practices aligned with company standards
Monitor gross profit performance across assigned accounts
Balance revenue growth with sustainable margin performance
Identify and address inefficiencies or behaviors that negatively impact profitability
Maintain accurate and up to date CRM data including account activity, opportunities, and pipeline
Track account interactions and opportunity progression
Forecast revenue and provide visibility into account performance
Use data to drive decisions and improve account strategy