Dedicated Account Strategic Specialist

Crete Carrier Corporation•Lincoln, NE

About The Position

The Strategic Dedicated Account Associate serves as a business partner to Dedicated Account leadership by supporting customer operations, compliance initiatives, performance reporting, and operational improvement efforts. This role analyzes operational and customer data, coordinates cross-functional communication, supports account performance initiatives, and helps ensure customer expectations and business objectives are consistently achieved.

Requirements

Bachelor's Degree; or three to four years of related experience and/or training; or equivalent combination of education and experience
Prolonged Periods sitting at a desk and working on a computer
Must be able to lift up to 10 lbs. at times
Valid Driver's License

Nice To Haves

Strong analytical, problem-solving, and decision-making skills
Ability to interpret operational data and develop actionable recommendations
Excellent verbal, written, and interpersonal communication skills
Strong organizational skills with the ability to manage multiple priorities and deadlines
Ability to work independently and collaborate effectively across departments
Proficient with Microsoft Office applications, including Excel and reporting tools

Responsibilities

Analyze operational, compliance, service, and customer performance metrics to identify trends, risks, and opportunities for improvement
Monitor and maintain performance visibility related to service levels, fuel and idle performance, safety metrics, leave tracking, breakdowns, compliance activities, and operational scorecards
Develop, maintain, and distribute reports, dashboards, trackers, and business summaries that support leadership decision-making
Partner with Dedicated Account leadership to support customer initiatives, operational changes, service improvements, and continuous improvement efforts
Assist with customer service activities, including service issue resolution, appointment scheduling, customer scorecard reviews, trailer pool management, and communication with customers and drivers
Monitor compliance records and operational trackers to identify exceptions, ensure accountability, and coordinate follow-up with distribution centers, terminals, and leadership teams
Support claims management and risk mitigation efforts through research, documentation gathering, issue escalation, and communication with internal stakeholders
Assist with training, communication, and process improvement initiatives that enhance operational performance, compliance, and customer service
Coordinate with Operations, Sales, Safety, Risk Management, and other departments to support account objectives and resolve operational challenges
Exercise independent judgement when prioritizing issues, evaluating data, recommending solutions, and supporting business decisions
Handle confidential information with professionalism and discretion
Maintain regular attendance, manage multiple priorities, travel as needed, and perform other duties or special projects as assigned