Debt Settlement Negotiator

Stenger & Stenger PC•Grand Rapids, MI

2d•Onsite

About The Position

We are seeking a detail-oriented and results-driven Debt Settlement Negotiator to manage outbound communications and negotiate settlement terms with debt settlement companies. This role requires strong communication skills, analytical thinking, and the ability to manage high-volume accounts through both individual negotiations and bulk settlement processes.

Requirements

Prior experience in collections, debt settlement, sales negotiation, or customer service required
Strong negotiation and persuasion skills with a results-oriented mindset
Proficiency in Microsoft Excel (comfortable working within spreadsheets, tracking data, and managing volume)
Excellent written and verbal communication skills, with attention to detail in email correspondence
Ability to manage multiple accounts and deadlines in a fast-paced environment
Problem-solving mindset with the ability to think critically and make sound decisions

Nice To Haves

Familiarity with bulk settlement strategies or portfolio management

Responsibilities

Conduct inbound calls and send follow-up emails to debt settlement companies and agents to negotiate account resolutions.
Manage and negotiate settlement terms, ensuring alignment with company guidelines and financial targets
Work through high-volume account portfolios using Excel spreadsheets and bulk settlement strategies
Track, document, and update negotiation progress and outcomes accurately in internal systems
Build and maintain professional relationships with debt settlement partners to facilitate efficient negotiations