Debt Negotiator (Customer Service)

Stenger & Stenger PC•Grand Rapids, MI

2d•Onsite

About The Position

The DSC Negotiator is responsible for managing and negotiating debt settlement opportunities with third-party debt settlement companies. This role requires strong communication skills, attention to detail, and the ability to build and maintain professional partnerships. The ideal candidate is confident on the phone, skilled in written communication, and experienced in negotiation strategies within a regulated environment.

Requirements

Strong knowledge of FDCPA and other applicable compliance regulations
Excellent verbal communication skills.
Strong written communication skills, including professional email correspondence
Detail-oriented with strong organizational and multitasking skills
Customer service experience required

Nice To Haves

Previous experience in debt settlement or collections negotiations, or a related field preferred
Experience working with debt settlement companies or agencies
Negotiation and persuasion skills with a results-driven mindset
Ability to manage high-volume workloads while maintaining accuracy
Experience working with scripts.
Strong problem-solving and critical-thinking abilities

Responsibilities

Conduct outbound and inbound calls with debt settlement companies to negotiate account resolutions and settlement terms
Manage ongoing communication via email and phone to ensure timely follow-up and resolution
Build and maintain strong, professional relationships with debt settlement partners
Review and analyze account details to determine appropriate negotiation strategies
Track and document all account activity accurately within internal systems
Ensure all negotiations and communications comply with applicable regulations, including FDCPA guidelines
Meet or exceed performance metrics related to settlement rates, productivity, and quality standards