Debt Collector

Bemis Law Offices • Riverside, CA

1d

About The Position

The Debt Collector is responsible for contacting debtors, reconciling accounts, and managing receivable portfolios to maximize recovery while ensuring compliance with applicable law and firm standards. The role requires a professional approach to communication and documentation of collection efforts.

Requirements

• Knowledge of debt collection practices, customer service principles, and negotiation techniques.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organization skills.
• Ability to handle sensitive information and difficult conversations professionally.
• Proficient with data entry, CRM/case management software, and MS Office.
• High School Diploma/GED required.

Nice To Haves

• College coursework or degree preferred.
• 1+ year of collections experience in legal or financial environment preferred.

Responsibilities

• Contact debtors, attorneys, insurance carriers (phone, mail, email) to negotiate payments and resolves account balances.
• Review account history and client files to determine status of claims and best collection strategies.
• Document all collection activity, promises to pay, payment plans, and relevant debtor communications in case management systems.
• Coordinate with attorneys to escalate accounts for litigation, judgment enforcement, or alternative resolution.
• Prepare and maintain accurate account notes and reports.
• Respond to debtor inquiries and verify account information.
• Maintain compliance with FDCPA and other applicable federal/state regulations.
• Communicate with internal staff and clients regarding account status.
• Follow firm policies on confidentiality, professional conduct, and ethical collection practices.
• Perform other tasks as assigned.

Benefits

• Equal opportunity employer

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED