Debt Collector - Houston

D & A Services•Houston, TX

3d•Onsite

About The Position

D & A Services is an experienced debt collection agency that services the largest debt purchasers as well as direct bank issuers. We were established in 2010 and we pride ourselves in delivering great service to our clients and customers. D & A Services offers a base pay between $17.00 and $23.00 per hour, along with a benefits package that includes a 401(k) plan, BC/BS medical, dental, vision, CASUAL DRESS CODE and more! We have an uncapped bonus structure which rewards Debt Collectors for generating revenue. Top producers earn large bonus checks. We are currently seeking a highly motivated and results-driven individual to join our team as a Debt Collector. As a Debt Collector, you will be responsible for managing and collecting outstanding debts from clients or customers. A successful candidate will possess excellent communication skills, strong negotiation abilities, and a focus on achieving collection goals while maintaining professional relationships with debtors.

Requirements

High school diploma or equivalent.
Proven experience as a Debt Collector in a third party environment with a strong track record in meeting collection targets.
Solid understanding of debt collection laws, regulations, and best practices, including the FDCPA.
Excellent verbal and written communication skills, with the ability to negotiate effectively, handle difficult conversations, and maintain professionalism at all times.
Strong organizational and time management skills to handle multiple accounts and prioritize collection activities efficiently.
Ability to analyze financial information, enabling the development of appropriate collection strategies.
Demonstrated ability to build and maintain professional relationships with debtors while achieving successful debt recovery.
Proficiency in using debt collection software, MS Office suite, and customer relationship management (CRM) tools.
High level of integrity, discretion, and ethical standards while conducting debt collection activities.
Strong problem-solving skills, resilience, and composure when faced with challenging or confrontational situations.

Responsibilities

Manage and collect outstanding debts making phone calls.
Initiate contact with debtors to discuss their outstanding balances, negotiate suitable payment plans, and offer alternative resolutions for repayment.
Ensure compliance with all relevant laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), while conducting debt collection activities.
Maintain accurate and up-to-date records of all communication and collection activities, including payment arrangements or settlements reached with debtors.
Conduct thorough research on debtors' financial situations, payment histories, and credit records to better understand their ability to pay and develop appropriate collection strategies.
Handle debtor inquiries or disputes in a timely and professional manner, working towards satisfactory resolution while protecting the interests of the organization.
Prepare regular reports on debt collection activities, including outstanding balances, volatility, payment trends, collection performance, and recovery rates for management review.
Review and evaluate existing debt collection processes, adhering to compliance requirements to enhance overall efficiency and effectiveness.
Collaborate with management to resolve complex debt collection cases.
Provide exceptional customer service by responding to debtor inquiries promptly, addressing concerns, and maintaining professionalism and empathy throughout the debt collection process.