Collector

CADEX•Buffalo, NY

2d•$19 - $19•Remote

About The Position

The role of the Collector is to collect on past due accounts on behalf of Cadex’s clients in a manner that ensures maximum revenue generation through successful collections, excellent service, and the highest quality standards. This position uses various collection techniques, including making demands for payment, problem solving, dispute resolution, settlement negotiations, and other methods via telephone, email, and postal letters to debtors. Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of global commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 900 employees serving over 1,000 clients across all industries from locations across the globe, with our larger operations in the United States, Colombia, Romania, and India.

Requirements

Reliability, showing up on time and consistent attendance
Goal-driven professionals motivated by performance-based bonuses
Individuals eager to learn new skills and build a career path in a supportive environment
Comfort on the phone with the ability to ask for payment and negotiate
Professionals with excellent communication and problem-solving skills
Strong computer skills in various systems, especially Microsoft Office
Time management and organization skills
Proficient communication and comprehension skills, including professional written and telephone communication
Ability to communicate via telephone or verbal discussion, including conversations that require making demands for payment and/or negotiating favorably for the company and our clients
Adept at professionally responding to confrontational or evasive conversations if required during the handling of a collection account, including the ability to de-escalate emotion, and face confrontation
Basic mathematical skills
Basic telephone and calculator skills
High School Diploma or General Education (GED)
1 -3 years’ experience in collections, B2B collections or accounts receivable role
Collectors may be required to be licensed in various states. Cadex will apply and obtain all licenses required for each employee.
Fluency in the English language.

Nice To Haves

Fluency in other languages may be required based on location, client, department, or project.

Responsibilities

Meet or exceed collection and revenue goals as established to ensure maximum client satisfaction
Work accounts assigned efficiently by meeting productivity and activity goals as assigned
Provide excellent service and communication to customers and/or clients, engage with customers and/or clients in a positive and collaborative way, to include but not limited to, providing accurate information, holding good call flow, using professional tones, greetings, and closings, while controlling the call efficiently
Accurately update the proprietary collection system by using the proper codes, accurately reflecting the customer and/or client interaction, updating contacts, and any other tasks as required
Ensure high quality standards by following all client-specific account handling instructions and treatment plans as outlined by customers and/or clients, procedures, skip tracing, quality assurance, or manager; anticipate the customer’s and/or client’s concerns by demonstrative active listening and proactively thinking, adapting to changes as needed
Continuously seeking to improve business knowledge, quality assurance scores, and other metrics (e.g. volume of calls, activities, accounts worked per day) seek to deliver more than is expected
Engage in client contact- limited to questions/answers/discussions related to specific files/claims via phone or email
Maintain confidentiality of both internal and external party information
Business cultures differ in the various locations that our clients and their customers do business; actively seek to improve knowledge of these business practices and then apply that knowledge towards improving collection rates and recommendations to clients
Responsible for small, medium, or large size claims depending on business needs, specific dollar limit to be set on a client-by-client basis, and subject to change; apply the same quality standards to all claims
Maintain organized electronic file storage of documents and emails
Interface with Client-Facing departments to help identify and meet client needs
Support new hires and other co-workers by assisting with training or other questions
Respond to written correspondence from customers, and clients in clear, concise, and professional language by keeping language accurate, legible, complete, and by using a positive tone
Identify outdated or cumbersome processes and procedures that can be changed to improve company performance; collaborate to make process improvements
Exercise sound independent judgment in the handling of all aspects of the collection process of claims assigned to station; analyze and make recommendations to clients for settlements and payment plans
Continuously seek opportunities for process improvement and propose ideas
Foster effective communication and collaboration between countries and cultures within all regions
Assist in Operational project work as required
Act as backup to other members of the Operational Departments
Maintain a high level of professionalism and confidentiality with all information entrusted with
This position will perform other duties as requested.