DEBT COLLECTIONS SPECIALIST

Von Maur/Dry Goods•Davenport, IA

3d•Onsite

About The Position

As a Debt Collections Specialist, you use your service skills to retain customers through providing options to resolve past due accounts. You play a crucial role in ensuring account retention, preventing financial loss, and ensuring satisfaction for our valued customers.

Requirements

Service skills
Ability to retain customers
Ability to prevent financial loss
Ability to ensure customer satisfaction
Ability to greet callers sincerely, be friendly and thank every customer
Ability to contact customers regarding account status, schedule payments, and trace delinquent accounts
Ability to research and prepare documents for business and customer requests
Ability to provide support to customers and take payments over the phone
Ability to investigate account issues and find solutions to customer problems
Ability to enter data in collections systems and maintain account records
Availability to work day, evening, and Saturday shifts

Responsibilities

Own the customer experience – greet callers sincerely, be friendly and thank every customer
Contact customers regarding account status, schedule payments, and trace delinquent accounts
Research and prepare documents for business and customer requests
Provide support to customers and take payments over the phone
Investigate account issues and find solutions to customer problems
Enter data in collections systems and maintain account records
Be available to work day, evening, and Saturday shifts, on-site in Davenport, IA