Debt Collections Officer

Ayming•Montreal, QC

10d•Hybrid

About The Position

We are seeking a Debt Collection Officer to join our Finance team. This role is responsible for managing client credit risk and collecting outstanding fees, while maintaining strong client relationships and supporting cash flow objectives. This position is intended for an individual that has had experience in a similar role and possess strong communication skills.

Requirements

3+ years of experience in a similar role
Bilingualism (French and English) is required. This position involves regular verbal and written communication with non-French-speaking clients across Canada regarding account management and collection activities
Strong understanding of AR processes and cash collection metrics (including DSO).
Strong communication and negotiation skills with the ability to manage customer conversations
Good working knowledge of accounting systems and Excel
A proactive approach to problem solving and attention to detail
Comfortable working autonomously with minimal supervision

Responsibilities

Monitor AR aging and manage collections on overdue accounts
Chase overdue invoices via phone, email and written communication
Lead customer communications related to payment follow-up, disputes, and resolution of outstanding balances (negotiation of payment plans may be necessary)
Maintain accurate records of all credit control activity by using our group collections tool (cash on time)
Provide regular updates on outstanding debts to the finance team, informing them of any risks to enable bad debt provisions to be taken
Reconcile customer accounts and resolve discrepancies efficiently
Collaborate with internal departments (Sales and Operations) to resolve complex or escalated AR issues impacting payment
Ensure compliance with company policies

Benefits

Ayming Academy and Ayming Digital Academy
Flexibility
Up to 100 remote days per year
Events and gatherings all year round (Webinars, “Coffee With” etc..)
Great Place to Work® certification
Career growth opportunities
Autonomy, balanced with a strong level of support and collaboration
Work from home 2-3 days/week
Personal days
Extra holidays
Half-day Fridays all summer long
Excellent benefits package with 100% of employee benefits covered by the company.