Collections Officer II/Senior Collections Officer

SAFE Credit Union•Folsom, CA

2d•$22 - $32•Hybrid

About The Position

This role is responsible for contacting assigned members who are past due or over limit on their loans to make satisfactory payment arrangements. The officer will work with members to achieve credit-worthy status by offering appropriate workout solutions to fit members’ specific needs. Duties include performing skip-tracing, recommending and preparing accounts for repossession and legal action, and ensuring compliance with relevant regulations. The Senior Collections Officer also assists in training new and existing staff and approves accounts for repossession and legal action.

Requirements

High school diploma or general education degree (GED); or one to three years of related experience and/or training; or an equivalent combination of education and experience (for Collections Officer II).
Associate's degree or equivalent from a two-year college or technical school; or Three to five years of related experience and/or training; or an equivalent combination of education and experience (for Senior Collections Officer).
Ability to demonstrate professional communication skills.
Ability to speak clearly and forcefully.
Ability to work well individually and in a team setting.
Thorough understanding of consumer financial services and collecting bad debt.
Ability to use good business judgment.
Ability to resolve most member complaints prior to escalation.
Ability to use a personal computer, with emphasis on Microsoft Word, 10key, adding machine, and other related equipment.
Thorough understanding of Temenos, Accurint, DNA, and any other applicable SAFE Credit Union programs.
Good understanding of qualifications for SAFE’s workout programs.
Demonstrated skills in planning, organizing, and controlling work.
Good public relations and leadership skills.
High level of dependability, arriving within the appropriate timeframe as scheduled.
Good business judgment.
Good writing skills.
Good team player.
Ability to use a personal computer, with emphasis on Spectrum, Microsoft Word and Excel, 10-key adding machine, and other related equipment.
Excellent communication skills (verbal, written, listening skills, and empathy).
Expert ability to build relationships with other leaders, business partners, and stakeholders.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Maintain a thorough understanding of the Fair Debt Collection Practices Act, as well as state and federal regulations pertaining to collections.
Maintain expert knowledge of Fair Debt Collection and all applicable state and federal guidelines pertaining to collections, keeping track of legislation changes.

Responsibilities

Contact assigned past-due or over-limit accounts to set up adequate payment arrangements.
Recommend and prepare accounts for repossession and legal action and submit to Senior Collections Officer or WTL for approval.
Recommend accounts for cancellation of lines of credit and credit union services to Senior Collections Officer or WTL.
Discuss reasons for delinquency with members to determine if there is a viable solution and recommend appropriate workout solutions.
Meet assigned goals over a twelve-month period.
Perform skip-tracing duties.
Review accounts to determine that delinquency was not caused by Credit Union error.
Verify that member contact information is accurate and reason for delinquency has been updated.
Maintain knowledge of rules that apply to each collateral code.
Prepare and mail late notice, co-maker, and share loan letters.
Resolve member issues related to collections.
Assign and approve accounts for repossession and legal action.
Assign and approve accounts for cancellation of credit limit and Credit Union services.
Assist in the maintenance of the online collection system.
Provide training to new and existing Collections staff.
Recommend, prepare, and assign loans for charge-off.
Reconcile appropriate general ledger accounts.
Prepare assigned collection reports.
Assist in weekly CPI reconciliation.

Benefits

Full medical
Vision
Dental
401k matching
HSA
FSA
Professional Development Opportunities: Offering training programs, workshops, and mentorship.
Recognition and Appreciation: Regularly acknowledging employee achievements and contributions.
Flexible Work Arrangements: Providing options for remote work and flexible scheduling.
Positive Company Culture: Fostering an inclusive, collaborative, and supportive work environment.
Career Growth: Clear paths for career advancement and internal promotions.
Work-Life Balance: Encouraging a healthy balance between professional and personal life.
Employee Empowerment: Allowing employees to make decisions and have autonomy in their roles.
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging.
Wellness Programs: Promoting physical and mental health through wellness initiatives and resources.
Strong Leadership: Having leaders who inspire, support, and guide their teams effectively.
Sense of Purpose: Creating a sense of mission and aligning company goals with employees' personal values.