Collections Officer

Vibrant Credit Union • Moline, IL

9d • $21 - $30 • Onsite

About The Position

The Collection Officer is responsible for recovering money owed to Vibrant for delinquent loan, visa, and deposit accounts to minimize financial losses caused by delinquent accounts.

Requirements

• High school diploma or GED required
• Working knowledge of state and federal regulations (CFPB) that govern collection practices
• Working knowledge of general banking policies and procedures
• Working knowledge of collateral protection insurance (CPI)

Nice To Haves

• Six months’ of financial and service experience preferred

Responsibilities

• Communicate with members to resolve delinquency on accounts via phone, email, or letter
• Conduct a professional but direct conversation with members that assists in resolving delinquency on accounts
• Perform successful account maintenance by gaining member contact, resolving delinquency, and restoring member account access
• Maintain availability for front-line questions while promptly addressing concerns and prioritizing tasks
• Leverage skip-tracing tools and techniques to locate and make contact with delinquent members
• Use collection software/system and accurately document accounts in a clear, concise manner
• Provide recommendations for effective charge-off and repossession using supporting evidence
• Achieve daily, weekly, and monthly performance benchmarks for the role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED