Dealership Quick Service Manager

Walker Acura & Volkswagen • Metairie, LA

2d • $50,000 - $70,000

About The Position

The Dealership Quick Service Manager is responsible for overseeing the efficient and effective operation of the quick service department within an automotive dealership. This role ensures that all quick service activities, including oil changes, tire rotations, and minor repairs, are completed promptly while maintaining the highest standards of customer satisfaction and quality. The manager leads a team of technicians and service advisors, coordinating schedules, workflow, and resources to maximize productivity and profitability. They also play a critical role in implementing dealership policies, safety protocols, and continuous improvement initiatives to enhance service delivery. Ultimately, the Quick Service Manager drives operational excellence that supports the dealership’s reputation and growth in a competitive market.

Requirements

• High school diploma or equivalent; technical or automotive certification preferred.
• Minimum of 3 years experience in automotive quick service or related management role.
• Strong knowledge of automotive maintenance procedures and quick service operations.
• Proven leadership skills with experience managing a team in a fast-paced environment.
• Excellent communication and customer service skills.

Nice To Haves

• Associate degree or higher in automotive technology, business management, or related field.
• Experience working within a franchised automotive dealership environment.
• Familiarity with dealership management software and quick service scheduling systems.
• Certification from recognized automotive organizations (e.g., ASE certifications).
• Demonstrated ability to analyze financial reports and manage departmental budgets.

Responsibilities

• Manage daily operations of the quick service department to ensure timely and quality service delivery.
• Supervise, train, and motivate quick service technicians and staff to achieve performance and customer service goals.
• Coordinate workflow, assign tasks, and monitor job progress to optimize efficiency and minimize customer wait times.
• Maintain inventory levels of parts and supplies necessary for quick service operations, ensuring cost control and availability.
• Collaborate with other dealership departments to streamline processes and enhance overall customer experience.
• Ensure compliance with safety standards, dealership policies, and manufacturer guidelines.
• Analyze service metrics and customer feedback to identify areas for improvement and implement corrective actions.
• Prepare reports on department performance, including productivity, revenue, and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED