Dealership Contracts Administrator
About The Position
Lithia & Driveway is seeking a detail-oriented, customer-focused Dealership Contracts Administrator for its Dealer Mechanical Services team. The role supports dealership operations through administrative, accounting, and customer service work, collaborating with stores, product providers, and internal teams to maintain accurate, compliant, and efficient processes. The position is remote and follows Pacific time work hours. The target hiring range is $20.00 per hour; the stated full compensation range is $19.25–$28.85 per hour, with final compensation determined by factors including experience, skills, job-related knowledge, and geographic location.
Requirements
- High school graduate or equivalent.
- Must be at least 18 years old.
- Basic knowledge of accounting principles, including reconciliations, general ledger processing, accounts receivable, and accounts payable.
- Experience managing high-volume transactions accurately and meeting deadlines.
- Proficiency with Microsoft Excel, Outlook, and business systems.
- Ability to independently research and resolve customer, accounting, or operational issues.
- Experience reviewing contracts, financial documents, and customer records for accuracy.
Nice To Haves
- Dealership accounting experience.
- Finance and insurance (F&I) experience.
- Service contract or warranty experience.
- ServiceNow experience.
Responsibilities
- Activate, process, and cancel vehicle service product contracts.
- Support dealerships and internal partners through timely customer service and issue resolution.
- Manage ServiceNow inquiries and phone support while meeting established service level agreements.
- Perform accounting and reconciliation activities, including product statements, bank reconciliations, general ledger processing, and month-end tasks.
- Review cancellation packets and claims for accuracy and compliance.
- Assist with product provider submissions and reporting requirements.
- Support cross-training, provide backup coverage, and help develop junior team members.
- Participate in department projects and continuous improvement initiatives.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays
- 80 hours of PTO front-loaded on day one
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
