Dealership Appointment Coordinator

Capitol GMC • San Jose, CA

6d • Onsite

About The Position

Are you looking for an exciting career with one of the top GMC dealers in Northern California? DGDG’s vision for success is driven by our unique culture and innovative technology. To make our vision real, we look for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There is a reason Capitol GMC has been recognized by General Motors as a “Mark of Excellence” dealer two years in a row. As a Dealership Appointment Coordinator , you’ll be the engine that drives growth for our service department! This phone-focused role, with an emphasis on outbound calls, is all about connecting with guests, booking and confirming appointments, and following up to ensure they show. If you’re motivated, goal-driven, and thrive in a fast-paced, metrics-based role, this is your chance to make a direct impact on our success.

Requirements

• Call center or phone-heavy customer service experience (preferred)
• Strong communication skills with a guest-focused, professional approach
• Confidence working independently in a high-volume, metrics-driven role
• Organized and reliable, with a positive mindset and motivation to deliver results
• Enjoys a fast pace and finds satisfaction in turning steady call activity into real appointments
• Valid driver’s license and clean driving record

Responsibilities

• Making a high volume of outbound calls, texts, and emails to guests to schedule and confirm service appointments
• Managing inbound calls with care, turning each interaction into a positive guest experience
• Following up with guests who haven’t booked or missed appointments to keep schedules full, guests engaged, and maximize show rates
• Perform other essential tasks as needed

Benefits

• Comprehensive benefits package (Medical, Dental, Vision)
• 401k with company match
• Employee Assistance Program with free telemedicine and mental health resources
• Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed