Dealer Warranty Support Representative (Remote)

Trane Italia • Saint Peters, MO

1d • $40,000 - $74,340 • Remote

About The Position

As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. This role is heavily phone intensive, requiring effective communication skills and the ability to handle a high volume of phone calls, texts and electronic requests.

Requirements

• Associates degree or equivalent.
• 3 to 5 years customer service-related experience required.
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Attention to detail and ability to manage work between multiple systems.
• Problem-solving and analytical skills
• Ability to accurately document and record customer information and claim requirements.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficient in using computer applications and software for data entry and claim processing.
• Maintain a working knowledge of warranty terms, warranty process and procedure.

Nice To Haves

• Strong knowledge of warranty systems and procedures is preferable.

Responsibilities

• Handling warranty claims: Review and process warranty claims and order requests submitted by dealers and technicians, ensuring all necessary information and documentation is provided.
• Warranty assistance: Assist customers with requests for warranty lookup, order investigation, credit research.
• Troubleshooting: Assist customers in troubleshooting warranty-related issues, working closely with both the customer, supply store and warranty teams to find appropriate solutions.
• Communication: Maintain professional and effective communication with customers and internal support teams, providing updates on claim status, answering questions regarding warranty terms and guidelines, and addressing concerns in a timely manner.
• Customer service: Ensure a high level of customer service by promptly responding to dealer inquiries, resolving issues, and maintaining positive relationships with customers.

Benefits

• Health insurance
• Holistic wellness programs
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs along with tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree