Warranty Representative

TEKsystems • Oxnard, CA

1d • $22 - $22 • Onsite

About The Position

The Warranty Services Representative provides high-level customer support across all aspects of warranty service operations. This role serves as a key point of contact for customers, coordinating service requests, validating warranties, and ensuring timely resolution of issues related to products and services for multi-family and large-scale commercial projects.

Requirements

• Experience in warranty claims processing, claims support, or customer service operations
• Strong customer support and problem-resolution skills in a fast-paced environment
• Proficiency with Microsoft Office (Excel, Word, Outlook) and data entry systems
• Hands-on experience with CRM and/or ERP systems (Salesforce, SAP, etc.)
• Ability to multi-task, prioritize workload, and manage high-volume requests
• Strong attention to detail with accurate documentation and data tracking

Nice To Haves

• Excellent written and verbal communication skills
• Ability to read and interpret technical documentation and service instructions
• Experience working in a matrixed or cross-functional team environment
• Proven ability to support multiple product lines or service categories
• Bilingual in Spanish preferred

Responsibilities

• Deliver exceptional customer support via phone and electronic communication for warranty-related inquiries and service requests
• Validate warranty eligibility, process claims, and ensure compliance with company policies
• Interpret and clearly explain warranty terms, coverage, and product service details to customers
• Coordinate and dispatch third-party contractors for service repairs and installations
• Facilitate returns and exchanges for defective or malfunctioning products
• Utilize internal systems (CRM/ERP) to track requests, document cases, and manage resolutions
• Assess parts availability and coordinate inventory needs for service completion
• Perform consistent follow-ups with customers and vendors to ensure timely issue resolution
• Support vendor authorization and service provider onboarding/recruiting efforts
• Manage multiple service cases simultaneously while prioritizing urgent requests

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed