Bilingual Warranty Services Representative

IKO North America • Brampton, ON

3d • CA$50,000 - CA$55,000 • Onsite

About The Position

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality, integrity, and trustworthiness are the values that underlie this success, and we have built this company by hiring people who hold these values. People like you! As the Warranty Services Representative, you will be responsible for responding to consumers regarding roofing warranties and processing claims.

Requirements

• Some experience in a high-volume, fast paced call center environment
• Strong interpersonal skills
• Excellent communication skills in both English and French
• Dispute resolution skills

Responsibilities

• Respond to all consumer inquiries in a prompt and professional manner
• Process all documents within the company’s standard Service Levels
• Respond to customer inquiries received via phone and email
• Process claims within the company’s claims management system
• Ensure all claims documents and call notes are entered and maintained
• Prepare claim files for management review and provide responses as directed
• Develop a working knowledge of products and associated warranties

Benefits

• Competitive salary: $50,000 - $55,000
• Competitive health and benefit plan
• Competitive matched retirement savings program
• The opportunity to join a continuously growing organization with focus on Diversity and Inclusion
• The opportunity to work with an industry leader in manufacturing
• competitive compensation
• health care
• a progressive and challenging workplace
• a commitment to teamwork and integrity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed