Bilingual Dealer Warranty Specialist

Hyundai Motor Company•Markham, ON

1d•CA$70,300 - CA$89,000•Onsite

About The Position

Hyundai Auto Canada Corp. is seeking a Bilingual Dealer Warranty Specialist to review, analyze, and process all claims, warranty hotlines, and prior work authorizations related to the Hyundai Warranty program. This role provides essential support to the Zone Warranty Support Managers and dealers, ensuring adherence to warranty policies and efficient claim adjudication.

Requirements

Completion of a secondary school diploma and college, e.g., diploma / certificate / trade license, or an equivalent combination of experience and education
5+ years of relevant experience in same or similar function
Automotive technical knowledge definitely an asset
Good oral and written communications skills in both English and French
Excellent MS Office skills
Ability to work independently
Excellent analytical and problem solving skills

Responsibilities

Claims and PWAs adjudication in accordance with policy
Respond to dealer warranty inquiries by Warranty hotlines, phone and email
Monitor dealer claiming practices against warranty policies
Submit Labour Time Standard (LTS) reviews
Review and Process dealer labour rate reviews
Respond to queries from factory and Mobis regarding unauthorized claims and if applicable, carry out necessary charge back
Submit VIN label request to the factory, coordinate with the DMA for installation, and ensure proper record-keeping
Provide support to the Zone Warranty Support Managers regarding PWA and warranty claim adjudication
Dealership reviews & process chargebacks
Analyze dealer claim submissions and request parts return to support the Parts Testing Program
Prepare and issue Warranty Bulletins
Other duties as assigned