Dealer Support Representative

LOGISNEXT AMERICAS INC•Walker, MI

2d•$21 - $25•Hybrid

About The Position

Logisnext Americas Inc. has supported customers for more than 100 years as a technology-driven forklift manufacturer. In addition to being a forklift manufacturer, we are also a total solutions provider offering scalable products and services from material handling and automation to extensive fleet support. As a Dealer Support Representative, you will be responsible for providing exceptional support to our dealer networks, ensuring a satisfactory response and solution. As a crucial link between Logisnext and our dealers/customers, you will play an essential role in fostering positive relationships and resolving issues, with an opportunity to deliver critical service. As a key contact within the organization, our dealer support group is a vital resource our dealers use to ensure their businesses can move forward without interruption or delay, so they can then offer exceptional service to their customers.

Requirements

High School Diploma
2-7 years of experience
Strong verbal and written communication skills to effectively interact with dealers and internal teams.
A commitment to provide exceptional customer service and ensure dealer satisfaction.
Ability to work collaboratively with various departments, people, and organizations.
A customer-focused mindset with the ability to empathize and focus on finding a solution for our customers.
Ability to analyze problems and propose long-term solutions to minimize repeat issues.
Working knowledge of Microsoft Office (Word/Outlook/Excel/PowerPoint).
Must be authorized to work for ANY employer in the U.S.

Nice To Haves

Associate’s Degree desired.
Mechanical ability or experience is preferred.
Bilingual (English/Spanish) preferred, but not required.
BPCS / SAP / CSD / CRM / Microsoft AX system knowledge is helpful.

Responsibilities

Respond promptly to dealer inquiries via tickets through an online CRM ticketing system, emails, phone, or chats.
Provide helpful, thorough, and accurate information in responses and updates.
Inform dealers when an answer is not yet available but is being worked on.
Assist dealers with product information, web and user account assistance, and other general inquiries.
Manage all parts order-related administration, including questions about parts, backorders, or sales orders.
Route concerns to the appropriate department when necessary.
Partner with assigned sales representatives and specific dealers to foster positive experiences.
Provide ongoing support and materials to ensure dealers are knowledgeable about offerings.
Test new features of dealer-facing websites.
Educate customers on systems and processes.
Document standard operating procedures for streamlined support and service.
Collaborate with other departments to ensure the best possible customer experience.

Benefits

Medical, dental, and vision benefits
Paid Vacation, Sick Time, and Paid Holidays
Profit Sharing Opportunities
Flexible Spending and HSA Accounts
401k with automatic company contribution and company match
Short-term and long-term disability insurance
Life, Dependent Life, and AD&D Insurance
Paid Parental Leave (Includes 6-8 weeks of maternity leave and 5 days of paternity leave)
Employee Assistance Program
Employee Discounts
On-the-job training and development