Dealer Resolution Specialist (Remote - OR, WA, or ID)
About The Position
OCCU, a member-owned credit union based in Eugene, Oregon, is guided by its vision to Enrich Lives. This vision shapes every action, aligning the team with a greater sense of purpose. With each interaction, OCCU strives to positively impact individuals and communities. The values of tenacity, humility, and big-heartedness are central to OCCU's commitment to prioritizing members. OCCU is hiring a Dealer Resolution Specialist for our Indirect Lending team! This is a remote position for candidates residing in Oregon, Washington, or Idaho, with a pay range of $29.00�$35.50 per hour. Spanish-speaking candidates who pass a standardized test receive an additional $2 per hour. This role requires availability to work at least one weekend day each week. The Dealer Resolution Specialist (DRS) supports Indirect Lending Sales initiatives by delivering exceptional service to dealer partners and members. This role builds strong relationships through effective issue resolution, sound decision-making, and professional communication. Acting as an OCCU representative, the DRS evaluates and responds to dealers with exceptions and appeals via phone, web messages, and email. The role requires in-depth knowledge of the indirect lending process to address dealer needs, identify issues, and resolve escalations.
Requirements
- At least 2 years of consumer lending, loan processing, or related experience
- Ability to work independently and collaboratively while exercising good judgment
- Proficiency in Microsoft Office, Adobe, credit union systems, and data entry
- Strong member service skills with professional communication under pressure
Nice To Haves
- Spanish-speaking candidates who pass a standardized test receive an additional $2 per hour.
Responsibilities
- Answering dealer questions
- Resolving disputes
- Coordinating loan details and decisioning
- Collaborating with Indirect Loan Processors, Indirect Lending leadership, dealers, and members
- Triaging exceptions and appeals for return or escalation
- Maintaining written records for analysis
- Monitoring declined applications (tiers 1�3) for reconsideration
- Following up on unfunded loans
- Communicating professionally with vendors, community members, and employees in both written and verbal formats
Benefits
- Low-cost medical, dental, and vision insurance
- 401(k)-retirement plan with employer match
- Paid time off
- 13 paid holidays
- Tuition reimbursement for eligible education and training
- Company-paid long-term disability
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
