Deal Desk Specialist (Deal Desk Team)

SemrushBoston, MA
Remote

About The Position

The Sales team is at the forefront of empowering businesses to achieve online visibility and digital marketing success. Through our selling approach and world-class enablement programs, we equip our team with the tools, resources, and training. This is how we keep delivering meaningful results for our customers. Joining the Sales team also means: Fast forward and continuous career growth: the highest rate of promotions within the organization. A team spread across 40+ locations around the globe. Offline and online bootcamps as part of our onboarding process. President’s club—an opportunity to celebrate exceptional results and reward top performers in high-class vacation destination. Quota attainment has been recognized as higher than market average, according to RepVue. Uncapped commissions.

Requirements

  • Bachelor's degree in Business, Finance, or a related field is preferred.
  • 0-2 years of experience in a deal desk, sales operations or similar role within a SaaS or technology company.
  • Basic understanding of sales processes and administrative tasks.
  • Familiarity with CRM and ERP systems (e.g., Salesforce, Ironclad) and CPQ tools is a plus.
  • Strong attention to detail and accuracy.
  • Excellent organizational and time management skills.
  • Strong written and verbal communication and interpersonal skills.
  • Basic knowledge of the SaaS industry and subscription-based business models is a plus.
  • English proficient

Responsibilities

  • Assist in the processing of sales requests and ensuring accurate data documentation.
  • Review basic sales quotes and proposals for completeness and accuracy.
  • Assist in the preparation of standard contract documents.
  • Track and update deal progress in relevant systems.
  • Support the generation of sales quotes using CPQ tools under supervision.
  • Assist in the organization and distribution of contract documents.
  • Respond to basic inquiries related to deal status and documentation.
  • Assist in communication and coordination between sales, finance, and legal teams.
  • Provide administrative support to the Deal Desk team.
  • Assist in gathering necessary information for deal approvals.
  • Ensure adherence to company policies and procedures related to deal processing.
  • Maintain accurate and organized deal files and records.
  • Assist in the documentation of deal desk processes.
  • Assist in the use of CRM systems (e.g., Salesforce, Ironclad) and CPQ tools.
  • Maintain accurate data within these systems.

Benefits

  • Health insurance
  • Travel insurance
  • Employee Assistance Program
  • Employee Resource Groups
  • Paid parental leave
  • Relief Fund
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