Deal Desk / Sales Operations Analyst

Mirantis•Austin, TX

22h

About The Position

The Deal Desk / Sales Operations Analyst is responsible for order management within the Sales Operations group and supports the quote-to-cash cycle. The role collaborates with Sales, Finance, Legal, Marketing, and Product, supporting sales professionals through the design, implementation, and operational execution of processes and tools. Responsibilities include processing orders, coordinating deal approvals, supporting strategic opportunities and quarter-end activities, maintaining documentation and contract records, and improving Deal Desk and Sales Operations processes.

Requirements

At least 2 years of sales operations order processing experience.
Strong analytical skills and effective decision-making ability.
Proficiency with Excel, Word, and Gsuite.
Strong oral and written communication and presentation skills.
Ability to organize and prioritize, maintain attention to detail, and work under critical time frames.
Ability to support traditional software company end-of-quarter peak timelines.

Nice To Haves

Salesforce or CRM system administrator experience.

Responsibilities

Process and validate orders for subscription, services, and training products across Salesforce, DealHub, and Ironclad, and resolve processing issues with Sales and customers.
Coordinate opportunity and deal approvals to ensure accurate pricing, discounting, and product configuration.
Support high-value and strategic opportunities by keeping deal information, stages, and forecasts accurate and up to date.
Support quarter-end activities and deal reviews, identify blockers, and help advance opportunities through approval and booking.
Ensure the Sales team documents opportunities accurately and promptly in Salesforce.
Maintain Deal Desk documentation, contractual templates, approval processes, and workflows.
Process contract signatures and maintain accurate records of executed customer agreements.
Work with Direct Sales, Partner, Finance, and Legal teams to support direct and channel transactions.
Support invoice reconciliation with Finance as required.
Maintain and develop Salesforce reports and dashboards for pipeline, forecasting, and operational visibility.
Assist with annual audits by providing supporting documentation and explaining Deal Desk processes and controls to auditors.
Lead and support process improvement and automation initiatives across Deal Desk and Sales Operations.
Provide training and enablement to the Sales team when new processes and procedures are implemented.