Deal Desk Analyst

New Relic•San Francisco, CA

14h•$80,000 - $108,000

About The Position

New Relic is seeking a highly motivated, results-oriented Deal Desk Analyst to join its Finance organization. The role helps maximize the value and related revenue of New Relic products by structuring profitable, compliant transactions that meet the needs of internal corporate customers, safeguard revenue, and improve sales team effectiveness and productivity. The analyst works across departments, applying critical analysis and problem-solving while supporting process review and continuous improvement. The position partners with teams such as Finance, Legal, Support, Product, and Sales to review transactions, address complex pricing and commercial terms, and help resolve customer objections while maximizing revenue and bookings. It also supports order-form and contract accuracy, policy compliance, revenue recognition, sales education, and data quality in Salesforce. The role requires willingness to cover various time zones and work extra hours as needed. New Relic describes its workforce model as flexible, with fully office-based, fully remote, or hybrid workplace options.

Requirements

At least 2 years of Finance or Operations experience in a high-tech environment; order-entry experience is preferred.
Proficiency with Salesforce and MS Excel or Google Sheets is preferred.
Demonstrated ability to build strong working relationships with internal business units and across regions.
Strong communication, organizational, and problem-solving skills.
High attention to detail.
Willingness to cover various time zones and work extra hours as needed.
Bachelor's degree in Business or a similar field required.

Nice To Haves

Order-entry experience in a high-tech environment.
Experience with Salesforce CPQ.
Ability to work without supervision in a fast-paced high-tech environment.
Experience using Gemini AI.

Responsibilities

Cultivate and maintain strong relationships with business partners, including Finance, Legal, and Support, to facilitate transaction review and approvals.
Work with cross-functional teams on complex pricing and commercial terms, providing Sales with options to address customer objections while maximizing revenue and bookings.
Build and review order forms of varying complexity for accuracy, ensuring required approvals are obtained, documented in the CPQ tool or elsewhere as needed, and compliant with internal policies.
Provide ongoing education and training to help Sales understand and comply with non-standard deal processes.
Prepare and review contracts, including order forms, legal agreements, customer purchase orders, and quotes, for compliance with revenue-recognition and Deal Desk policies.
Maintain data quality in SFDC for proposed and closed quotes and deals, including customer entitlements, new deal logos, commission levels, and deal amounts, and ensure transactions follow internal revenue-recognition policies and operational guidelines.