De Novo Market President
About The Position
The De Novo Market President leads retail banking sales and service across a market, guiding employees to deliver exceptional customer service and achieve sales, growth, customer retention, and profitability goals. The role advises customers on financial products and strategies, identifies referrals, develops new client relationships, and ensures activities comply with legal and regulatory requirements and Bank policies. It models BMO’s values and fosters an inclusive culture, develops talent, and holds teams accountable for results. The position develops and executes market and branch business plans, sales strategies, and community networks to acquire customers, grow revenues and wallet share, and improve customer satisfaction. It maintains high-touch relationships with key clients and community influencers, monitors account and team performance, resolves escalated client issues, and coordinates sales, service, and operational initiatives. The role also advises senior leaders, analyzes strategic and operational challenges, manages stakeholder relationships, oversees implementation of programs and processes, and controls operating expenses. The Market President maintains expertise in retail banking products, branch operations, technologies, performance metrics, industry trends, and applicable regulations. The role protects customer and Bank information, identifies suspicious activity, applies BMO’s Risk Management Framework, and makes informed decisions consistent with business strategy, policies, laws, and regulations. Additional responsibilities may be assigned as needed.
Requirements
- Typically 9+ years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
- Previous supervisory or management experience.
- Expert knowledge of retail banking products and services.
- Expert knowledge of competitive marketplaces and trends in product offerings.
- Expert knowledge of branch operational processes and policies.
- Expert knowledge of branch technologies, processes, and performance metrics.
- Expert knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
- Applicable licenses and registrations are required for regulated securities or insurance activities, including supervision of registered representatives. This may include SIE, State Life & Health Insurance, and Series 6, 63, 65, or Series 7 and 66, depending on activities, jurisdiction, and legal entity.
- Extensive industry knowledge and the ability to act as a technical leader and thought leader for innovation.
- Expert verbal and written communication skills.
- Expert analytical and problem-solving skills.
- Expert influence skills.
- Expert collaboration and team skills, with a focus on cross-group collaboration.
- Ability to manage ambiguity.
- Expert data-driven decision-making skills.
Nice To Haves
- Experience as a current Market President, Regional Manager, or District Manager is preferred.
Responsibilities
- Guide, direct, and coach employees to deliver exceptional service and meet sales and customer-service goals.
- Understand customer needs, advise on products and strategies, and make referrals to other business groups in customers’ best interests.
- Develop, maintain, and execute market sales strategies and branch business plans to acquire clients, grow business and wallet share, and meet retention and profitability objectives.
- Create business-development strategies, including collaboration with BMO partners, to grow revenues, customer satisfaction, and sales while minimizing operating losses.
- Develop rapport and trust with customers, maintain relationships with key market clients and prospects, and address escalated sales or relationship-management issues.
- Conduct cold calls and develop community networks and referral sources; support and participate in community activities.
- Monitor accounts, client relationships, sales targets, service performance, and plans; identify gaps and implement corrective action plans and best practices.
- Lead and develop teams, attract and retain talent, recognize performance, coach employees, support career development, and manage poor performance.
- Advise senior leaders, analyze strategic issues and data, recommend organizational improvements, and contribute expertise to committees or task forces as needed.
- Establish priorities and long-range plans for sales, service, and people strategies; recommend resource requirements and roadmaps for strategic execution.
- Serve as a prime contact for internal and external stakeholders, align stakeholders, and leverage sales, fulfillment, and referral opportunities across BMO.
- Communicate goals, plans, and assignments; collaborate on communications strategies and lead implementation of programs, products, processes, and regional and national initiatives.
- Assess, adapt, and improve operational programs and branch capabilities; plan and control operating expenses in accordance with forecasts.
- Resolve complex customer situations or escalate them to the next higher manager.
- Maintain current knowledge of personal banking and credit card industries, practices, trends, and applicable regulations; integrate relevant knowledge into customer conversations.
- Protect confidential customer and Bank information and identify and report suspicious activity that may be related to money laundering.
- Comply with applicable laws, regulations, audit standards, policies, procedures, and directives; apply the Risk Management Framework and make risk-informed decisions.
- Perform other broader work or accountabilities as assigned.
Benefits
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in total compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
