De Novo Market President

BMO • San Ramon, CA

5d • $160,000 - $300,000

About The Position

The De Novo Market President leads retail banking sales and service in a market, guiding and coaching employees to deliver exceptional customer service and achieve sales, customer experience, and profitability goals in compliance with applicable laws, regulations, and Bank policies. The role develops and executes market and branch business plans, builds customer and community relationships, acquires and retains clients, and collaborates with internal partners to grow revenues and provide customers with appropriate financial products and advice.

The position sets direction for the team, attracts and develops talent, manages performance, and fosters a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments. It advises senior leaders, uses data and analysis to address strategic and operational challenges, leads the implementation of sales, service, and operational initiatives, and monitors performance to identify and close gaps. The role also manages operating expenses, maintains knowledge of banking products and regulations, protects confidential information, and applies BMO’s Risk Management Framework.

Requirements

• Typically 9 or more years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• Expert knowledge of retail banking products and services.
• Expert knowledge of the competitive marketplace and trends in product offerings.
• Expert knowledge of branch operational processes and policies.
• Expert knowledge of branch technologies, processes, and performance metrics.
• Expert knowledge of applicable regulations, audit standards, policies, procedures, and directives.
• Expert verbal and written communication skills.
• Expert analytical and problem-solving skills.
• Expert influence skills.
• Expert collaboration and team skills, with a focus on cross-group collaboration.
• Ability to manage ambiguity and make data-driven decisions at an expert level.
• Applicable licenses and registrations may be required depending on the activities, jurisdiction, and legal entity. Regulated securities or insurance activities may require SIE, State Life & Health Insurance, and Series 6, 63, 65, or Series 7 and 66 licenses.
• Seasoned expert with extensive industry knowledge and technical leadership viewed as a thought leader for innovation.

Nice To Haves

• Current Market President, Regional Manager, or District Manager experience preferred.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional service and meet sales, customer experience, and profitability goals.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments; set goals and accountability for results.
• Attract, retain, develop, recognize, and coach employees, and manage poor performance.
• Develop, maintain, and execute market sales strategies and branch business plans to grow business, wallet share, customer retention, and customer acquisition.
• Create business development strategies, collaborate with BMO partners, and maximize branch revenues, sales, customer satisfaction, and operating results.
• Understand customers’ personal banking and credit card needs and provide strategic advice and product recommendations in their best interests.
• Build trust and credibility with clients; resolve escalated sales and relationship issues and monitor existing accounts and client relationships.
• Conduct cold calls and build community networks, referral sources, and high-touch relationships with key customers, prospects, and centers of influence.
• Support the Bank’s community involvement and participate in community activities.
• Monitor sales and service performance against plans, identify gaps and best practices, and implement action plans to improve results and customer experience.
• Advise senior leaders, identify emerging trends, recommend improvements, and contribute expertise on relevant regulations and policies.
• Establish priorities and long-range plans for sales, service, and people strategies, and recommend resource requirements and strategic roadmaps.
• Analyze strategic problems and data, develop recommendations, and communicate goals, plans, and assignments.
• Lead the implementation of programs, products, processes, and national and regional sales and service initiatives; adapt operational programs as needed.
• Plan and control unit operating expenses in accordance with forecasts.
• Resolve complex customer situations or escalate them to the next higher manager.
• Build effective relationships with internal and external stakeholders and coordinate sales, fulfillment, and referral opportunities.
• Maintain confidentiality of customer and Bank information and identify and report suspicious activity potentially related to money laundering.
• Comply with legal and regulatory requirements and apply BMO’s Risk Management Framework and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident insurance
• Life insurance
• Retirement savings plans
• May include performance-based incentives, discretionary bonuses, perks, and rewards, depending on pay type.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree