De Novo Bank Manager

BMO • Garden Grove, CA

1d • $90,000 - $180,000

About The Position

The De Novo Bank Manager supports BMO’s branch expansion by helping launch new locations, shape team culture, and drive customer growth. The role leads employees in delivering exceptional service and advising customers on products and strategies that support their financial objectives. It is responsible for developing and executing a branch business plan, building community and referral relationships, and achieving customer acquisition, retention, sales, service, and profitability goals while complying with applicable laws, regulations, and bank policies.

The manager coaches and develops employees, builds collaborative teams, oversees branch sales and service performance, and leads implementation of programs and initiatives. The role also manages operating expenses, supports branch operational effectiveness, resolves complex customer situations, and applies BMO’s risk management framework to business decisions.

In the U.S., this position acts as an originator of consumer loans under applicable regulations and requires federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, and restrictions apply to performing in a real estate agent capacity.

Requirements

• Typically 5–7 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• In-depth knowledge of retail banking products and services.
• In-depth knowledge of the competitive marketplace and trends in product offerings.
• In-depth knowledge of branch operational processes and policies.
• In-depth knowledge of branch technologies, processes, and performance metrics.
• In-depth knowledge of applicable regulations, audit standards, policies, procedures, and directives.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Guide, direct, and coach employees to deliver exceptional service to customers and prospects.
• Advise customers on products and strategies aligned with their financial objectives, and identify referrals to other business groups.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments.
• Set goals and clear expectations, establish accountability, and connect work to BMO’s purpose.
• Build collaborative teams, attract and retain talent, support career development, recognize performance, coach employees, and address poor performance.
• Create business development strategies with BMO partners to grow the business, maximize branch revenue and customer satisfaction, and minimize operating losses.
• Develop and execute a branch business plan to grow business and wallet share and achieve customer retention and acquisition objectives.
• Understand customers’ personal banking and credit card needs and incorporate marketing promotions and programs into customer conversations.
• Conduct cold calls to prospective customers and develop new customer relationships.
• Build and maintain a community network, strengthen the Bank’s visibility and referral sources, and participate in community activities.
• Maintain high-touch relationships with key branch customers and prospects.
• Resolve customer issues using knowledge of bank services, products, and processes, and fulfill sales and service activities in accordance with approved procedures.
• Analyze issues and business implications, recommend and implement solutions, and assist in developing strategic plans and business priorities.
• Coordinate with internal stakeholders to leverage sales, fulfillment, and referral opportunities, acquire customers, and provide full financial services.
• Monitor sales and service performance against plans, identify gaps and trends, and implement action plans and improvements.
• Communicate goals, plans, and assignments to achieve financial and customer service goals.
• Lead implementation of new branch programs, products, and processes, and coordinate national and regional sales and service initiatives.
• Monitor service request and problem resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend improvements to operational and sales effectiveness.
• Plan and control unit operating expenses in accordance with forecasts.
• Manage customer call outcomes or refer matters to appropriate internal groups; resolve complex or unresolved situations or escalate them.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Build effective relationships with internal and external stakeholders and maintain confidentiality of customer and Bank information.
• Identify and report suspicious activity patterns suspected to be related to money laundering.
• Comply with applicable legal and regulatory requirements and apply BMO’s Risk Management Framework and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives, discretionary bonuses, and other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree