De Novo Bank Manager

BMO • Walnut Creek, CA

3d • $90,000 - $180,000

About The Position

The De Novo Bank Manager supports BMO’s branch expansion by helping launch new locations, shape team culture, and drive client growth. The role calls for creativity, business-development skills, an entrepreneurial mindset, and strong community and networking relationships. The manager guides and coaches employees to deliver exceptional service, understand customer needs, provide suitable financial advice, make referrals, and meet customer experience and profitability goals in compliance with applicable requirements and BMO policies.

The position leads branch business planning and execution, including growth, customer acquisition and retention, sales, service, operating expenses, and performance improvement. It develops community networks and referral opportunities, builds relationships with key customers and prospects, and works with internal partners to deliver financial services and improve customers’ share of wallet. The manager also oversees implementation of programs and initiatives, employee training and development, customer issue resolution, and adherence to operational, legal, regulatory, and risk-management requirements.

For U.S. positions, the role originates consumer loans under applicable regulations and requires Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation are required, along with restrictions on performing in a real estate agent capacity.

Requirements

• Typically 5–7 years of relevant experience and a post-secondary degree in a related field, or an equivalent combination of education and experience.
• Previous supervisory or management experience.
• In-depth knowledge of retail banking products and services.
• In-depth knowledge of the competitive marketplace and trends in product offerings.
• In-depth knowledge of branch operational processes and policies.
• In-depth knowledge of branch technologies, processes, and performance metrics.
• In-depth knowledge of applicable regulations, audit standards, and related policies, procedures, and directives.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• In-depth verbal and written communication skills.
• In-depth collaboration and teamwork skills.
• In-depth analytical and problem-solving skills.
• In-depth influence skills.
• In-depth data-driven decision-making skills.

Responsibilities

• Guide, direct, coach, and develop branch employees to deliver exceptional customer service and sales results.
• Foster a culture aligned with BMO’s purpose, values, diversity, and inclusion commitments.
• Attract, retain, and develop talent; recognize strong performance and address poor performance.
• Develop and execute branch business plans to drive growth, wallet share, customer retention, and acquisition.
• Create business-development strategies with BMO partners to increase branch revenue, sales, and customer satisfaction while minimizing operating losses.
• Understand customer personal banking and credit card needs, provide strategic advice, and integrate applicable marketing promotions into customer conversations.
• Conduct cold calls and develop community networks, referral sources, and relationships with key customers and prospects.
• Support BMO’s community involvement and participate in community activities.
• Resolve customer issues and complex or unresolved situations, escalating when appropriate.
• Fulfill sales and service activities in accordance with approved procedures and applicable standards.
• Build strategic plans, set priorities, develop work plans, and recommend solutions based on analysis of business issues.
• Work with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities and ensure stakeholder alignment.
• Monitor sales and service performance, identify gaps and best practices, and implement action plans to improve results.
• Lead implementation of new branch programs, products, and processes, and coordinate national and regional sales and service initiatives.
• Monitor service-request and problem-resolution processes for adherence to national standards.
• Provide technical training and support to branch employees and recommend operational or sales-effectiveness improvements.
• Plan and control unit operating expenses in accordance with forecasts.
• Maintain current knowledge of personal banking and credit card industries, practices, and trends.
• Maintain confidentiality of customer and Bank information and identify and report suspicious activity that may be related to money laundering.
• Comply with applicable legal and regulatory requirements and apply BMO’s Risk Management Framework and approved risk appetite.

Benefits

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses may be included in the total compensation package.
• Other perks and rewards may be included in the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager