DDP Service Business Unit (SBU) FSO Focal Director

Applied Materials•Santa Clara, CA

6d•$210,000 - $289,000

About The Position

This leadership role leads all aspects of service operations for DDP Service Business Unit (SBU) supporting the after-market business for Applied materials product group. The leader engages cross-functionally to deliver world class services to Applied Materials’ customers in the semiconductor industry. This is an entrepreneurial high growth business opportunity within the Applied Global Services Business Unit

Requirements

Technical degree with minimum 10+ years of relevant experience.
Extremely proactive and strong leadership by example, can lead/manage through ambiguity
Strong operations experience with a performance-based track record, productivity leadership experience a plus.
Strong engineering (industrial engineering preference), quality systems, program management background
Customer focused - Strong business acumen with previous engineering experience
Highly respected technical and operations focused leader
Experience with production line or semiconductor manufacturing environment processes
Positive can-do hands-on entrepreneurial attitude that builds support
Strong communication skills and interpersonal presence that extends confidence and humility
Experience building and delivering senior executive level presentations
Ability to effectively manage and deliver to multiple KPIs
Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management)
Excellent time management and project management skills
Interpersonal Skills Negotiates, influences and collaborates with senior executives both internally and with customer organizations; exercises sensitivity to the audience.

Nice To Haves

CVD Hardware/Process knowledge and Fab experience is a plus

Responsibilities

Lead DDP SBU FSO focal team to support Service revenue growth and Margin Improvement with the following key focus areas- Field Performance Management – Monitors service contract KPIs; capture field learning, drive corrective actions, implement cost reduction programs
Service Product support – Drives field qualification, adoption of service solutions (Alx, material and component Engineering) to meet KPI and demonstrate service value.
HVP Discovery – Identify customer HVPs, tool failure modes and chronic issues for service capability development
Partner with AGS focal to drive service contract penetrations
Field Readiness & Scaling – Ensures CE training, documentation and certification for NPIs and sPDP
Escalation & Issue Resolution – Serves as escalation point for complex field issues; coordinates with FSO, TSE, and BU productivity teams
Productivity Improvement/ I&W Cost Optimization – Collaborates on I&W cost reduction projects; Drive field productivity improvement programs
Supports development of business requirements and drives enterprise system improvement to support business needs.
Supports selection, development and maintenance of Ops/SC partner and vendor ecosystem for refurbishment and kit clean programs
Oversees and matrix influences all functions and partners to deliver contract performance.
Builds strong teams and cross-functional engagement across multiple geographies & external partners including FSO, AGS Engineering, BU Ops, WWOPs, Finance, Legal etc.
Communicates progress /execution to senior executives and stakeholders