Service Business Unit Lead
About The Position
We are the Mid-Atlantic’s largest industrial pump and process equipment solutions provider, with locations in Aston and York, Pennsylvania, and Baltimore, Maryland. We’re seeking a leader for our Service and Repair Team who will use their entrepreneurial, technical, and managerial skills to drive the growth and excellence of our Pump, Blower, and Vacuum Pump Service Centers. This role offers the opportunity to lead initiatives that drive our business and strengthen our commitment to safety, efficiency, quality, and outstanding customer service. At Geiger we invest in our people, knowledge, and services to help our customers succeed. Our environment encourages innovation, rewards creativity, values individuals, and cultivates excellence at every level. As a Geiger team member, you’ll have the opportunity to directly impact both team development and customer success while contributing to our market-leading position.
Requirements
- Bachelor's degree in a related field, plus 5 years of relevant experience including leadership; or significant equivalent leadership experience in service operations
- Full-time, in-person position in either Geiger’s Aston, PA or Baltimore locations, with frequent travel to the other location and customer locations as needed
- Hands-on background as a technician, project coordinator, and/or supervisor
- Proven ability to lead and develop a technical team
- Strong organizational skills and ability to prioritize tasks
- Ability and desire to coach and grow your team’s capabilities
- Experience maintaining safety programs and training
- Strong written and verbal communication skills; comfortable leading in a variety of situations
- Sharp problem-solving skills with attention to quality and detail
- Customer-focused mindset and professional demeanor
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Physical ability to work in a shop environment and occasionally lift to 50 pounds
Nice To Haves
- P&L familiarity is a plus
Responsibilities
- Lead a team of service technicians and coordinators — set expectations, coach continuously, and build a high-performing team
- Drive service operations excellence: scheduling, job prioritization, turnaround time, labor utilization, and profitability.
- Monitor team KPI’s and work collaboratively with GM and other senior leaders to maintain and improve performance
- Develop team capacity, capabilities, and expertise through active training and ongoing development
- Maintain and continually improve shop organization, tooling, SOPs, and job workflow
- Champion safety in shop and field service operations — develop programs, enforce standards, and lead by example
- Perform quality reviews of inspection and field service reports; continuously improve quality programs
- Support service quoting efforts with technical review and profitability optimization
- Collaborate with sales teams to support customer presentations, joint visits, and business development
- Build and maintain strong customer relationships; assure customer focus across the team
- Conduct regular team meetings, address performance issues directly, and participate in setting team goals and growth targets
Benefits
- Competitive compensation and a team-centered environment
- Generous paid time off
- Professional development opportunities and educational reimbursement
- Comprehensive health insurance coverage
- 401(k) with generous company match
- Health and wellness program with participation rewards
- Community involvement, including paid volunteer days and charitable contribution matching
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
11-50 employees
