Logistics Intern - DDP (Customer Service - Collections & Invoicing)

MSC Mediterranean Shipping Company SA • Tempe, AZ

17h • Onsite

About The Position

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us! We are seeking students who are passionate about Logistics to join our 2026 Summer Internship program at MSC USA, based in Tempe, AZ! The internship will run for 12 weeks, from June to August 2026. During this period, interns will work Monday through Thursday, from 9 AM to 4 PM. This internship will offer you professional work experience, valuable mentorship, and a realistic job preview of what it’s like to work at MSC USA. You will be assigned to our DDP (Customer Service - Collections & Invoicing) team, where you will have the opportunity to make meaningful contributions and develop new skills.

Requirements

• Must have valid work authorization. If you are under 18, a work permit is required.
• Must be currently pursuing a bachelor’s or master’s degree in a related field
• Must be able to work 29 hours per week during office hours, Tuesday – Friday between 9 AM – 4 PM during the internship period.
• English: advanced
• Strong attention to details
• Excellent problem solving abilities
• Organized, efficient, and able to manage time effectively
• Strong customer service mindset, focused, and responsive
• Ability to work under tight deadlines
• Great team player
• Knowledge of MS Excel with the ability to learn new software

Responsibilities

• Generates and updates invoices for charges incurred by the customers for demurrage and detention (usage of port land / equipment, inside the port, after the expiration of the free days), using MSC proprietary systems and 3rd party invoice generators.
• Handles disputes, requests, refunds. Communicates with customers, replies to their questions, and generates potential solutions to customer issues pertaining to demurrage & detention invoices.
• Applies payments and posts releases at Terminal/Exam websites.
• Logs waivers, disputes and statements sent in waiver and collection logs. Processes data accurately and timely.
• Provides excellent customer service via phone, e-mail, etc., and maintains positive relationships with customers.
• Establishes and maintains positive relationships with internal teams. Collaborates with team members to achieve daily/weekly/monthly goals and deadlines.
• Communicates clearly with team members regarding workload, customer specifics, and issues.
• Escalates unique or complex issues pertaining to demurrage & detention invoices to the appropriate supervisor for resolution when necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Number of Employees: 501-1,000 employees