DDP Service Business Unit (SBU) FSO Focal Director

Applied Materials • Santa Clara, CA

7d

About The Position

This leadership role leads all aspects of service operations for DDP Service Business Unit (SBU) supporting the after-market business for Applied materials product group. The leader engages cross-functionally to deliver world class services to Applied Materials’ customers in the semiconductor industry. This is an entrepreneurial high growth business opportunity within the Applied Global Services Business Unit

Requirements

• Technical degree with minimum 10+ years of relevant experience. CVD Hardware/Process knowledge and Fab experience is a plus
• Extremely proactive and strong leadership by example, can lead/manage through ambiguity
• Strong operations experience with a performance-based track record, productivity leadership experience a plus.
• Strong engineering (industrial engineering preference), quality systems, program management background
• Customer focused - Strong business acumen with previous engineering experience
• Highly respected technical and operations focused leader
• Experience with production line or semiconductor manufacturing environment processes
• Positive can-do hands-on entrepreneurial attitude that builds support
• Strong communication skills and interpersonal presence that extends confidence and humility
• Experience building and delivering senior executive level presentations
• Ability to effectively manage and deliver to multiple KPIs
• Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management)
• Excellent time management and project management skills
• Negotiates, influences and collaborates with senior executives both internally and with customer organizations; exercises sensitivity to the audience.

Nice To Haves

• CVD Hardware/Process knowledge and Fab experience is a plus
• Strong operations experience with a performance-based track record, productivity leadership experience a plus.
• Strong engineering (industrial engineering preference)

Responsibilities

• Lead DDP SBU FSO focal team to support Service revenue growth and Margin Improvement with the following key focus areas-
• Field Performance Management – Monitors service contract KPIs; capture field learning, drive corrective actions, implement cost reduction programs
• Service Product support – Drives field qualification, adoption of service solutions (Alx, material and component Engineering) to meet KPI and demonstrate service value.
• HVP Discovery – Identify customer HVPs, tool failure modes and chronic issues for service capability development
• Partner with AGS focal to drive service contract penetrations
• Field Readiness & Scaling – Ensures CE training, documentation and certification for NPIs and sPDP
• Escalation & Issue Resolution – Serves as escalation point for complex field issues; coordinates with FSO, TSE, and BU productivity teams
• Productivity Improvement/ I&W Cost Optimization – Collaborates on I&W cost reduction projects; Drive field productivity improvement programs
• Supports development of business requirements and drives enterprise system improvement to support business needs.
• Supports selection, development and maintenance of Ops/SC partner and vendor ecosystem for refurbishment and kit clean programs
• Oversees and matrix influences all functions and partners to deliver contract performance.
• Builds strong teams and cross-functional engagement across multiple geographies & external partners including FSO, AGS Engineering, BU Ops, WWOPs, Finance, Legal etc.
• Communicates progress /execution to senior executives and stakeholders

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed