Dcs Prog Spv

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The DCS Program Supervisor – Intake Hotline works under the direction of the Department of Child Safety Program Manager. The position supervises a unit of DCS Specialists, Case Aides, and support staff engaged in child safety services, overseeing workflow and ensuring work complies with department and regional policies. The role is based at 3003 N. Central Ave., Phoenix, Arizona. The schedule is Saturday 8:30 a.m.–5:00 p.m. and Tuesday–Friday 10:00 a.m.–7:00 p.m. Training is provided, with classroom sessions held in Phoenix. The position requires driving or using a vehicle to conduct State business, and requires eligibility for Central Registry clearance, an Arizona DPS Level One Fingerprint Clearance Card, and a DCS background check. Salary is $31.6827 per hour ($65,900.0200 annually).

Requirements

Master’s or bachelor’s degree from an accredited college or university, and one of the following experience pathways: three years of experience with the Arizona Department of Child Safety; two years of combined experience in the DCS Specialist Trainee, DCS Specialist, DCS Program Specialist, Investigator Sr., or Assistant Manager role plus six months in a DCS Program Supervisor Special Assignment role; two years of combined experience in those listed roles plus one year of professional-level supervisory experience; or five years of combined experience with a Government or Tribal Child Welfare agency or an Arizona agency specializing in child welfare practice.
Ability to secure and maintain clearance from the Central Registry.
Ability to obtain and maintain a valid Arizona Department of Public Safety Level One Fingerprint Clearance Card.
Ability to pass a DCS background check.
Meet the applicable driver’s license requirements for a position requiring driving or use of a vehicle to conduct State business.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required for newly hired State employees.
Complete DCS Specialist Training track classroom sessions unless completed within the previous two years, and complete the DCS Program Supervisor Training Track; training will be provided.
Knowledge of federal and state laws, regulations, and directives governing child protective services; risk assessment practices and procedures; principles and practices of work leadership and management; theories of personality development and adjustment; court system policies and procedures; and community resources.
Skill in verbal and written communication, eliciting information through interviews, establishing and maintaining work relationships with children, families, and court representatives, resolving problems, delivering public speeches, and supervision techniques.
Ability to apply work leadership principles and practices and the DCS Management System; maintain professional boundaries; lead by example; work as a team member; recognize employee strengths and development opportunities; prepare detailed documentation of parent, child, and professional contacts; perform after-hour duties; and learn Guardian policies, procedures, and automated systems.

Nice To Haves

Lateral transfers are preferred. Eligible lateral transfer candidates must be current DCS employees, have held a Program Supervisor position for 12 consecutive months, meet expectations on their most recent performance evaluation, not be under a Performance Improvement Plan or Memo of Concern review, and have had no discipline within the last 12 months.

Responsibilities

Direct, supervise, and instruct direct reports according to department and regional policies concerning child protective services.
Review work products and analyze facts obtained by DCS specialists; provide input on cases and evaluate assessments, decisions, intervention plans, case plans, progress, barriers, placement, services, and visitation to ensure child safety and compliance.
Interview and train unit staff and develop work schedules.
Meet monthly with employees to discuss performance, complete employee evaluations, and initiate disciplinary actions when necessary.
Respond to and resolve questions and problems raised by customers, case participants, internal DCS staff, and other stakeholders concerning policy, procedures, and specific cases.
Attend management staff meetings, training, professional seminars, and conferences, and participate in problem-solving and decision-making.
Produce, use, and send reports.
Perform other duties as assigned.

Benefits

Paid sick leave.
Paid vacation, including ten holidays per year.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child (pilot program).
Competitive health and dental insurance plans.
Life insurance and long-term disability insurance.
Optional vision coverage.
Optional short-term disability insurance.
Deferred compensation plans.
Supplemental life insurance.
Employee wellness plans.
Annual $500 bilingual stipend for interested and eligible employees who successfully complete a language proficiency exam.
Participation in the Arizona State Retirement System (ASRS), beginning immediately for previous members or upon the 27th week of employment for employees who have never been members.