DCM Case Manager - Port Charlotte, FL

ENDEAVORS•Port Charlotte, FL

About The Position

The Disaster Case Manager supports individuals and families affected by disasters as they work toward recovery. The role involves conducting outreach, assessing eligibility and client needs, developing recovery plans, and connecting clients with appropriate services and resources. The Case Manager provides ongoing support through home and community visits, monitors progress, maintains accurate case documentation, and follows program requirements. The position also involves coordinating with clients, family services, health professionals, and other stakeholders; preparing reports; reviewing cases with a supervisor; and contributing to program evaluation and service improvements. The role requires travel to various locations, including possible deployment to disaster locations within 24 hours for periods of two to four weeks. Night, weekend, and holiday work may be required to meet business needs.

Requirements

High school diploma or GED with three years of relevant experience if not holding a bachelor's degree.
For bachelor's degree holders, at least two years of experience in child welfare, emergency disaster response, and/or recovery environments.
Relevant experience in child welfare, emergency disaster response, and/or recovery environments is required for high school diploma/GED holders.
Valid driver's license with a clear record.
Maintain regular and reliable attendance according to the employer’s standards.
Be available and willing to travel to various locations as business needs dictate.
Be available and willing to work nights, weekends, and holidays as required.
Be available for deployment within 24 hours to disaster locations for periods of two to four weeks.
Must not pose a direct threat or significant risk of substantial harm to personal or others’ safety or health.

Nice To Haves

Bachelor’s degree in behavioral sciences, human services, or social services.
Experience working in multidisciplinary teams to develop case plans.
Bilingual communication skills in English and Spanish.

Responsibilities

Conduct outreach to disaster-affected clients.
Complete eligibility assessments and the intake process.
Conduct home and community visits to provide ongoing support.
Collaborate with clients to develop comprehensive recovery plans addressing unmet disaster-caused needs.
Monitor client progress and assess service effectiveness through follow-up visits.
Help clients identify and secure available benefits, community resources, and social services.
Coordinate among family services, health professionals, and other stakeholders to address client needs.
Maintain accurate and detailed records of client background, case history, and progress toward recovery goals.
Use online software to document and track case information.
Prepare reports as requested by the Case Management Supervisor or Program Manager.
Meet regularly with the Case Management Supervisor to review caseload and receive guidance.
Provide ongoing program evaluations and suggest improvements to service delivery.
Participate in workshops, seminars, and other educational activities for professional growth.
Provide case status updates and reports as needed.
Perform additional duties as assigned to support the program’s mission and goals.
Provide exceptional customer service by placing the child, family, Veteran, or client first.