DCI Police Certified Dispatcher

Professional Police Services•Charlotte, NC

1d•Onsite

About The Position

Join our dynamic team as a DCI Police Dispatcher, where you will be at the heart of emergency communication and response. In this critical role, you will coordinate with law enforcement personnel to ensure the swift and efficient deployment of resources. Your quick thinking and calm demeanor will be essential in managing emergency situations, providing crucial support to officers, and ensuring public safety. Embrace the opportunity to make a meaningful impact in a fast-paced and rewarding environment.

Requirements

High school diploma or equivalent
Pass NCDOJ Background Check
Minimum of 2 years of experience in emergency dispatching
Proficiency in operating computer-aided dispatch (CAD) systems
Strong communication and active listening skills
Ability to remain calm and focused under high-stress situations
Excellent multitasking abilities and attention to detail
Knowledge of local, state, and federal law enforcement protocols
Ability to work various shifts, including nights, weekends, and holidays
Strong problem-solving skills and ability to make quick decisions
Valid driver's license and reliable transportation
Successful completion Drug Screening
North Carolina Tele-Communicator Certification
DCI Police Certified

Nice To Haves

Certification in CPR and emergency medical dispatch (EMD) preferred

Responsibilities

Receive and prioritize emergency and non-emergency calls from the public and law enforcement agencies.
Dispatch appropriate police units and security guards to incidents and ensure timely response.
Monitor and operate multiple communication systems, including radios, telephones, computer-aided dispatch (CAD) systems, and CCTV cameras.
Maintain accurate records of all communications and dispatch activities.
Provide real-time information and support to field officers, including background checks and warrant information.
Coordinate with other emergency services and departments as necessary.
Follow established protocols and procedures for handling various types of incidents.
Perform regular checks of equipment and report any malfunctions or issues.
Participate in ongoing training and professional development opportunities.
Maintain composure and professionalism in high-stress situations.
Ensure confidentiality and security of sensitive information.
Provide support in crisis situations, including mass casualty incidents, natural disasters, and all other emergencies.