DC Damages/Returns Associate
About The Position
The DC Damages/Returns Associate receives, inspects, documents, and processes damaged and returned merchandise. The role determines product disposition according to company guidelines, updates warehouse management or ERP systems, maintains accurate inventory records, and coordinates restocking or handling of non-saleable goods. The associate also supports inventory control and loss prevention, communicates with customer service, wholesale, and inventory control teams, and helps warehouse teams locate and move affected items. The position follows safety procedures, uses required personal protective equipment, and maintains a clean, organized damages/returns area. The schedule is Monday through Friday, 5:00 AM to 1:30 PM. The work takes place in typical warehouse conditions, including noise, temperature variation, and handling large items. The role requires standing, walking, bending, and lifting throughout the shift, including lifting, moving, or pushing products weighing up to 50 pounds as needed.
Requirements
- High school diploma or equivalent required.
- Strong attention to detail and accuracy in documentation.
- Basic computer skills.
- Ability to read and interpret return documents, labels, and product information.
- Good communication and teamwork skills.
- Problem-solving skills to assess product condition and determine appropriate disposition.
- Ability to stand, walk, bend, and lift throughout the shift.
- Ability to lift, move, or push product up to 50 lbs. as needed.
- Ability to work in typical warehouse conditions, including noise, temperature variation, and handling large items.
Nice To Haves
- Experience in warehousing, returns processing, or inventory control.
- Experience with WMS/ERP systems.
Responsibilities
- Receive and log damaged products from inbound shipments, internal handling, or outbound issues.
- Inspect damaged items to determine the type and extent of damage.
- Tag, label, and segregate damaged goods according to company procedures.
- Determine disposition of damaged goods, such as repair, return to vendor, scrap, resale, or secondary channel, based on guidelines.
- Receive and verify returned merchandise against return authorizations, packing lists, and system data.
- Inspect returned items for completeness, damage, and resale condition.
- Process returns in warehouse management or ERP systems, including reason codes and status updates.
- Coordinate restocking of saleable products and proper handling of non-saleable products.
- Enter damage and return details accurately and promptly in the appropriate systems.
- Maintain organized records of damaged and returned inventory, including photos when required.
- Assist with reporting on damage trends, return reasons, and inventory write-offs.
- Help ensure damaged and returned inventory is controlled, secured, and accounted for.
- Support investigations into recurring damage, packaging issues, or handling errors.
- Follow company policies to minimize shrink, loss, and unauthorized product removal.
- Communicate product status to customer service, wholesale, and inventory control teams.
- Assist warehouse teams with locating and moving damaged or returned items as needed.
- Participate in audits, cycle counts, or special projects related to damages and returns.
- Adhere to safety procedures and use required personal protective equipment.
- Maintain a clean, organized, and clearly labeled damages/returns area.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
